How can I subscribe to these reports?

How can I subscribe to these reports?

Subscribing to MyOperator reports via SMS or Email helps you stay informed about your business's call activities anytime, even away from your desktop or MyOperator panel. You can regularly monitor your call volume, including both incoming and outgoing calls (connected and missed).

Prerequisites:

  • You must have admin or supervisor access in your MyOperator account.
  • Ensure your email address and mobile number are correctly updated in your user profile.

How to Subscribe to Reports (Step-by-Step):

  1. Navigate to Reports:
  2. Access Call Reports:
    • Within the Reports section, select "Call Reports".
  3. Open Subscription Settings:
    • Click on "Settings" located on the left side of the Call Reports page.
  4. Configure Your Subscription:
    • Choose your preferred subscription method (SMS, Email, or both).
    • Select the time for receiving reports (daily, weekly, monthly).
    • Select the agents who should receive these notifications, or select "All" to include everyone.
  5. Save Your Preferences:
    • Click on "Save" to activate your subscription.
    • A success confirmation will display, verifying your subscription is active.

Troubleshooting:

  • If you do not receive reports as expected, verify your email and phone number in your user profile.
  • For errors like "Unable to Save Settings," contact MyOperator Support.

What's Next?

  • After subscribing, you'll automatically receive reports at your selected intervals.
  • You can modify or cancel your subscription anytime by returning to the same "Settings" section.

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