How do I subscribe for Call Reports?

How do I subscribe for Call Reports?

Summary: Set up a daily call summary delivered to selected recipients by email and/or SMS at a time you choose.

Prerequisites

  • Access: You’re an Admin (or a role that can edit Reports settings).
  • Plan: Email is included in all plans; SMS delivery requires SMS to be enabled on your account.
  • Data hygiene: Recipients have valid email addresses and/or mobile numbers in their user profiles.
  • Timezone: Delivery uses your account timezone (change it in Settings → Company → Timezone).

Step-by-step: Subscribe to Daily Call Reports

  1. Sign in to the MyOperator web dashboard.
  2. In the left navigation, click Reports.
  3. On the Reports page, open Settings (left pane).
  4. Under Daily Report Subscription, click Edit.
  5. Choose delivery channels and recipients:
    • Email: Add one or more addresses.
    • SMS: Add one or more mobile numbers in international (E.164) format.
  6. Set the delivery time you want to receive the report.
  7. Click Save to apply your preferences.
flowchart LR  A[Sign in] --> B[Reports]  B --> C[Settings]  C --> D[Daily Report Subscription • Edit]  D --> E[Add Email/SMS Recipients]  E --> F[Set Delivery Time]  F --> G[Save]

Alt text: Flow from Reports → Settings → Daily Report Subscription → add recipients → set time → Save. Caption: Where to subscribe to the daily call report.

Verify delivery

  1. Wait for the next scheduled time (account timezone).
  2. Confirm emails arrived in recipients’ inboxes (check Spam/Junk if missing).
  3. Confirm SMS arrived on recipients’ phones.
    Expected result: The daily call summary is delivered via the selected channels at the scheduled time.

What’s included in the report

  • Total calls: incoming, outgoing, missed
  • Breakdowns: department-wise and user-wise
  • Durations & performance metrics: call duration, basic performance stats
Note: SMS summaries may contain a condensed set of metrics due to character limits.

Troubleshooting

<details><summary>Didn’t receive the email report</summary>

  • Confirm the email address is correct and the user exists.
  • Check Spam/Junk; add the sender to your allow list.
  • Verify the delivery time and account timezone are set correctly.

</details><details><summary>Didn’t receive the SMS report</summary>

  • Ensure SMS is enabled on your plan and you have sufficient SMS credits.
  • Verify each number is in E.164 format (e.g., +911234567890).
  • Recipients must not be on DND/opt-out with their carrier.

</details><details><summary>Wrong users are receiving the report</summary>

  • Open Reports → Settings → Daily Report Subscription → Edit and review the recipient list.
  • Remove old addresses/numbers; Save changes.

</details><details><summary>Report delivered at the wrong time</summary>

  • Check Settings → Company → Timezone and adjust if needed.
  • Re-open Daily Report Subscription and confirm the scheduled delivery time.

Examples (copy-paste)

  • Email recipients: support@example.com, ops@example.com
  • SMS recipients (E.164): +911234567890, +14155550123
  • Test subject line to search for: Daily Call Report

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