Short answer: No — you do not need a separate subscription. Outbound call reports are included with your MyOperator account. Access depends on user permissions and plan entitlements.

✅ Good to know: If you can’t see Reports, ask an admin to grant you the Reports → View permission, or check whether the feature is enabled for your plan.

🧭 Table of Contents

• What’s Included
• Prerequisites
• How to Access the Reports
• Export & Download
• Expected Outcome
• Troubleshooting
• FAQs
• Related Articles
• Structured Data (SEO)

📦 What’s Included

The following outbound reporting views are available in the dashboard.

* Recording availability depends on your plan and applicable call recording settings.

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✅ Prerequisites

• Active MyOperator account with access to the Web Dashboard.
• Reports → View permission (Admin/Manager roles typically have this).
• If using Campaign Reports, at least one outbound campaign must exist.
• For exports: browser downloads allowed; spreadsheet app to open CSV/XLS.

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🪜 How to Access the Reports

Follow these steps to open outbound reports without guessing.

1. Sign in to your MyOperator Dashboard.
2. In the left navigation, click Reports.
3. Choose one:
• Outbound Calls → overview + per‑call details.
• Campaign Reports → campaign‑level performance.
4. Use the Date Range and other filters (Agent, Campaign, Disposition).
5. Review the charts and the table below the charts.

💡 Tip: Bookmark the page once opened to return faster.

Screenshot placeholder
Alt text: Dashboard showing Reports → Outbound Calls with filter panel and results table.
Caption: “Outbound Calls report with filters applied.”

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⬇️ Export & Download

Use these steps to download data for analysis or sharing.

1. Open Reports → Outbound Calls (or) Campaign Reports.
2. Apply filters (date range, agent, campaign).
3. Click Export → choose CSV or XLS.
4. The file saves to your default downloads folder.

Copy‑paste sample filename pattern

outbound_calls_YYYY-MM-DD_to_YYYY-MM-DD.csv

Copy‑paste sample CSV header

call_id,datetime,agent,phone_number,campaign,status,duration_seconds,disposition,recording_url

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🎯 Expected Outcome

• You can see outbound call metrics and a detailed table for the selected period.
• The Export button creates a CSV/XLS file reflecting applied filters.
• Totals and charts match the data in the table.

How to confirm success

• The table shows rows for the selected date range.
• The downloaded file opens, and the columns match the sample header above.
• Numbers in the dashboard and export align within the same filters.

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🧰 Troubleshooting

Can’t see “Reports”?

• Ask your admin to grant Reports → View permission.
• Sign out/in or hard refresh the browser.

Report is empty, but you made calls

• Check the Date Range (e.g., switch to Last 30 days).
• Clear extra filters (Agent, Campaign).
• Data may update with a short delay during peak hours (allow ~15 minutes).

Export button is disabled

• Narrow the date range or remove heavy filters.
• Ensure pop‑ups/downloads are allowed in your browser.

CSV looks garbled in Excel

• Import as UTF‑8 in Excel (Data → From Text/CSV → File Origin: UTF‑8).
• Or open in Google Sheets.

Still stuck?

• Contact Support: support@myoperator.com
• Share: time range, report name, screenshot, and the file (if any).

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🙋 FAQs

• Do I need to pay extra for outbound reports?
  No. They’re included with your MyOperator account; permissions may be required.
• Are outbound reports real‑time?
  They update frequently; brief delays (up to ~15 minutes) can occur during peak times.
• Who can access these reports?
  Admins and users with Reports → View permission.
• How long is data retained?
  Retention follows your plan and compliance settings. Ask your admin if unsure.

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🔗 Related Articles

• Export outbound call logs (CSV/XLS)
• Create & manage outbound campaigns (OBD)
• Assign dashboard permissions to users

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🔎 Structured Data (SEO)

Add this JSON‑LD to your help center page to improve discoverability.

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🏷️ Keywords

MyOperator outbound call reports, export outbound calls, campaign reports, OBD, call log CSV, call log XLS, agent outbound performance, MyOperator reports

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