How can I test if the IVR is working?
1. Login to your MyOperator panel and click on “Manage” at the top.
2. In the settings section click on “Design Callflow”.
3. Click on “Create new call flow” or Edit Live call flow
4. Enter the details
5. Click on Save to Preview button to move further
6. Select the IVR (if you have more than one)
7. You can test your IVR the call flow to a specified number mention here
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How can I test if the IVR is working?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Create new call flow” or Edit Live call flow 4. Enter the details 5. Click on Save to Preview button to move ...What should I do if IVR calls on my IVR are not getting forwarded/transferred to users?
If the IVR calls on your IVR are not getting forwarded/transferred to the users, you need to check the following: IVR settings Timing of each user and timings of the department (It is recommended that do not keep the timing less than 20 seconds) IVR ...How can I create an IVR/call flow with direct forwarding?
1. Login to your MyOperator panel & click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Create new call flow” or Edit Live call flow 4. Enter the Welcome greeting (Predefined welcome greetings are there ...What should I do if IVR calls on my number are not getting forwarded/transferred to department?
If the IVR calls on your number are not getting forwarded/transferred to the department, you need to check your IVR settings. 1. Click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Create new call flow” ...What is meant by after office hours and non working days?
MyOperator offers different types of IVR, which are different for office hours, after office hours, non working days and many as per your requirement. After office hours means the time after the office gets closed, eg- time after your 9-6 working ...