How can I use these new features?

How can I use these new features?

The three new features in the Live call widget have been introduced to improve your customers’ experience and optimize on your call minutes. Previously you could only view ongoing call details however, with the new features you can now transfer, view call duration and hangup calls directly from the web panel itself.

You can make use of these features in the following way:

Transfer: 

At times when you dial an agent’s extension number to transfer a call via your mobile or landline, the call gets transferred but does not land on the agent’s phone. With the new transfer feature this DTMF has been resolved. You can now transfer calls from one agent to another directly from the web panel, Also, you do not need to remember any agent’s extension number to transfer a call.

Call duration: 

Some agents attending calls tend to speak out of context and deviate from the topic. This not only wastes your customers time but also your call minutes. It hampers an effective communication. With the call duration feature you get know the duration of every call and hence, you can analyze the performance of your agents.

Hangup: 

It is observed that when a call is received on a landline phone, it can get disconnected only when the caller hangs up. With the new hangup feature, you can hang up such calls directly from the web panel. Also, if you have set a call duration limit for a particular conversation or agent, you can hang up the call via web panel if the call duration exceeds the limit set by you. The hangup feature thus, helps you utilize your call minutes effectively.
    • Related Articles

    • What are the new features in the live call widget?

      The 3 new features added in the live call widget are transfer, call duration and hangup.  They are beneficial in the following ways: Transfer:  The new transfer feature has resolved the DTMF issue that occurs while transferring calls using extensions ...
    • What's new in MyOperator (Jan 2018)?

      Starting December 2017, we have made some really significant improvements to the MyOperator platform, and added some incredible new features. Updates in Billing Payments Invoices Monthly statement Plan upgrade or Downgrade Recurring payment setup ...
    • MyOperator’s New Dashboard

      We have released MyOperator’s New Dashboard. As you know, MyOperator is your business call management system and helps track each call you get. With the growing need to manage your office calls, we have created the newly styled dashboard for our ...
    • How to create new tags?

      New tags can be created from the Tags Category in the Manage Section or from the Tag Window itself in the User Profile.
    • New feature released - "Call Availability" Option

      Old configuration: Only the Administrator or the Moderator had the permission to enable and disable the “Receive Call” option for the Basic users.  New update: “Call availability option” allows all the Pro users irrespective of their roles to turn ...