What's new in MyOperator (Jan 2018)?

What's new in MyOperator (Jan 2018)?

This release improves billing and payments, call flow & IVR, and user/department management. You can now download invoices, self‑serve plan changes, set up auto‑pay, configure low‑balance alerts, build drag‑and‑drop call flows, request professional voice prompts, and manage users, departments, and GST info more easily.

Table of contents

Overview

These improvements began rolling out in December 2017 and form the January 2018 update. The focus is automation, configurability, and compliance for Indian SMBs. The result: faster setup, clearer billing, and better control over call handling.

Highlights at a glance

Area

What’s new

Invoices & Statements

Download PDF invoices with usage, tax, and credits.

Plan changes

Upgrade/Downgrade plans from the dashboard.

Payments

Auto‑pay setup with reminders and invoice syncing.

Balance safety

Low‑balance alerts and credit thresholds.

Call flows

Drag‑and‑drop flow builder for basic routing.

Multi‑level IVR

Layered menus for language and departments.

Voice prompts

Voice artist request for professional recordings.

Business profile

Add GSTIN and company details for compliant invoicing.

Users & departments

Create users, set roles, group into departments.

Flow mapping

Tie departments to IVRs for visibility and control.

Billing & payments enhancements

Downloadable invoices
Get a monthly PDF with plan charges, usage, taxes, and credits.

Self‑serve plan change
Switch plans in minutes. Compare features, confirm, and receive an updated invoice.

Auto‑pay setup
Turn on recurring payment via card or net‑banking. You’ll get reminders and synced invoices.

Credit limits & low‑balance alerts
Set a threshold to receive alerts before service interruption.

Call flow & IVR enhancements

Drag‑and‑drop flow builder
Design basic routing visually. Add steps like greeting, ring groups, and fallback rules.

Multi‑level IVR
Create layered menus for languages and departments. Route callers by intent quickly.

Voice artist request
Submit your script and get professional recordings for IVR prompts.

User & department management

Add GSTIN & business info
Store your GSTIN and company details for compliant invoices.

User management
Add or edit users. Assign call roles and availability from the admin panel.

Departments
Group users by function. Configure routing, timings, and failover rules.

Call‑flow mapping
Map departments to IVRs or direct routing for better handling and visibility.

How to access these features

Invoices (PDF)

  1. Go to Manage → Billing → Invoices.
  2. Filter by month and click Download PDF.

Change plan

  1. Open Manage → Billing → Plan Settings.
  2. Click Change Plan. Choose a plan and confirm.

Enable auto‑pay

  1. Open Manage → Billing → Payments.
  2. Add a payment method and enable Auto‑pay.

Set low‑balance alerts

  1. Go to Manage → Billing → Alerts.
  2. Set a threshold and notification recipients.

Create a call flow

  1. Open Manage → Call Flow/IVR → Create Flow.
  2. Drag blocks to build routing and click Save.

Request a voice artist

  1. Go to Manage → Call Flow/IVR → Voice Prompts.
  2. Click Request Recording and upload your script.

Add GSTIN and business details

  1. Open Manage → Billing → Settings.
  2. Enter Business Name, Address, and GSTIN. Click Save.

Create users and departments

  1. Go to Manage → Users to add users and set roles.
  2. Open Manage → Departments to group users and set rules.

Availability and rollout

  • The features began rolling out in December 2017 and were part of the January 2018 update.
  • Some options may appear under slightly different menu labels based on your UI version.
  • If you do not see a feature, contact Support to confirm availability on your plan.

Troubleshooting & FAQs

I can’t find Download PDF on Invoices
• Ensure your role has Billing permissions. Try a different month range.

Plan change button is missing
• Contracted plans may require Support to make changes.

Auto‑pay did not renew
• Confirm payment method and 3‑D Secure/OTP. Check for bank notifications.

Calls are not reaching departments correctly
• Review the flow builder for missing branches and check department timings.

Where do I enter GSTIN?
• Use Manage → Billing → Settings under Business Info.

How do I submit a voice script?
• Use Voice Prompts → Request Recording and attach your script file.

Still stuck?
• Contact Support with examples (invoice month, call IDs, or flow screenshot).

Related articles

  • How can I download invoices?
  • How can I upgrade or downgrade my plan?
  • Create a multi‑level IVR (language and departments)
Replace these with links to your live KB pages once available.

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