⚡ Quick answer

• Pay the full invoice amount first—MyOperator’s automated billing system does not support net-of-TDS payments.

• Deduct 2 % TDS (Section 194J, “technical services”) when you deposit tax with the government.

• Once you have the relevant Form 16A, claim a refund: submit the online form, attach the certificate, and receive the money in your bank within ≤ 10 working days of approval.

• Cut-off: send certificates for a financial year no later than 31 May of the next FY.

• Applies only to Indian-rupee invoices raised by VoiceTree Technologies Pvt. Ltd. for Indian services.

When should I use this guide?

Finance or Accounts-Payable teams should follow these steps when they:

1. Pay MyOperator invoices via auto-pay or manual card/net-banking, and
2. Need to recover the statutory TDS amount after depositing it with the Indian government.

1. What is TDS?

TDS stands for tax deducted at source. As per the Income Tax Act, any company or person making a payment is required to deduct tax at source if the payment exceeds certain threshold limits. TDS has to be deducted at the rates prescribed by the tax department.

2. Why is TDS only 2 %?

The nature of service for MyOperator is “IT & Software Technical Service,” covered under Section 194J of the Income-tax Act, 1961. Section 97 of the Finance Act 2020 amended Section 194J to 2 % TDS (previously 10 %) for fees for technical services (except professional services), effective 1 April 2020.

2. Eligibility & deadlines

3. Pay-first, refund-later workflow

1. Pay the invoice in full (auto-debit or manual).
2. Deposit 2 % TDS with the government.
3. Obtain Form 16A for the relevant quarter(s).
4. Submit the online refund form with attachments.
5. Finance verifies within ≤ 3 working days.
6. Refund hits your bank within ≤ 10 working days from approval.

4. Step-by-step: claim a refund

1. Pay the invoice in full.
2. Deposit TDS as per statutory due dates.
3. Obtain Form 16A.
4. Submit the refund form with attachments:
• Submit the form here - https://zfrmz.in/RJJjagrSvbozuoqMkrfZ
• Attach Form 16A and list invoice numbers and amounts covered by that certificate.
• Provide refund bank details.
5. Receive confirmation email with a copy of your submission.
6. Finance verification within ≤ 3 working days (approve or reject).
7. Refund to bank within ≤ 10 working days after approval.

5. Rejection reasons & how to fix them

Applicants are notified by email of every approval or rejection.

6. When refunds are NOT possible

• You attempt to pay net of TDS at charge time (system auto-debited—no intervention allowed).

• The invoice is in foreign currency.

• GST TDS/TCS adjustments are requested.

• Form 16A is submitted after 31 May for the previous FY.

• Bank details or certificates are invalid.

7. Frequently asked questions

Q1. Why can’t we pay net of TDS at the time of charge?

• Payments are processed automatically; the invoice is generated for the full amount. TDS is settled later via the refund route against Form 16A.

Q2. Where will the refund be paid?

• To the bank account you specify in the request form.

Q3. Can we combine multiple quarters in one request?

• Yes—attach each quarter’s Form 16A and list the linked invoices.

Q4. How long does the entire process take?

• Up to 3 working days for verification and 10 working days for the bank credit after approval.

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