When will an invoice be generated in MyOperator?

When will an invoice be generated in MyOperator?

⚡Quick answer -

• Manual recharge: invoice appears immediately after the payment succeeds.

• Monthly post-paid plan: invoice is issued on the 1st of each month (or on your custom billing date).

• Mid-cycle upgrades (pro-rated): you get an extra invoice on the activation day; the next one aligns to your regular cycle.

• Failed payments: no invoice—only a failed-attempt record.

• Refunds/credits: a credit note is issued instead of a new invoice.

When should I use this guide?

Use these details if you’re waiting for a new invoice, can’t find one after paying, or need to confirm when future invoices will arrive.

1. Invoice-generation scenarios

Scenario

Trigger

Invoice timing

Manual recharge / one-time payment

Payment success

Instantly

Monthly post-paid plan

1st of the month —or— custom billing date

Same day; next business day if weekend/holiday

Mid-cycle upgrade / pro-rated activation

Upgrade payment

On activation day

2. Where to view and download invoices

Dashboard:

  1. Navigate to Billing → Invoices.
  2. Click on a particular invoice to view, then Download PDF or Email Copy.

Email copy:

  1. Open the email with the subject “Your Invoice for [Month]”.
  2. Select View invoice; the dashboard opens to the exact invoice.
  3. Choose Download PDF if you need a local file.

3. What are the time batches for automatic invoice generation every day?

MyOperator generates invoices in two batches every day:

- The first batch runs at 7:30 P. M. IST.

- The second batch runs at 11:30 P. M. IST.

This means that invoices will be processed and generated during these scheduled times.

4. Situations when invoices are NOT generated

• Payment failed or was declined.

• A refund or adjustment was issued (you received a credit note instead).

• Auto-pay attempt is still pending; wait up to 30 minutes on peak billing days.

5. Troubleshooting steps & escalation

Issue — Invoice missing after payment:

  1. Wait 5–15 minutes and refresh Billing → Payments.
  2. Confirm the transaction shows Success.
  3. Still no invoice? Email support@myoperator.com with:

Subject: Invoice missing
Account ID:
Payment ref:
Timestamp:

Support replies within one business day.

Issue — Invoice date/time is wrong:

• Verify your time zone in Billing → Settings.

• Future invoices adopt the updated zone.

Issue — GST/VAT field missing:

• Add or update your tax profile in Billing → Settings; only future invoices will reflect the change.

6. Scenario recap table

You did…

Should an invoice appear?

Where/when?

Added ₹ credits manually

✅ Yes

Immediately in Billing → Invoices

The card was declined

❌ No

Check the Payments tab for failed status

Requested a refund

↩️ Credit note

In Billing → Credit Notes

Keywords: MyOperator invoice timing, auto-pay billing date, manual recharge invoice