⚡Quick answer -
• Manual recharge: invoice appears immediately after the payment succeeds.
• Monthly post-paid plan: invoice is issued on the 1st of each month (or on your custom billing date).
• Mid-cycle upgrades (pro-rated): you get an extra invoice on the activation day; the next one aligns to your regular cycle.
• Failed payments: no invoice—only a failed-attempt record.
• Refunds/credits: a credit note is issued instead of a new invoice.
When should I use this guide?
Use these details if you’re waiting for a new invoice, can’t find one after paying, or need to confirm when future invoices will arrive.
1. Invoice-generation scenarios
Scenario | Trigger | Invoice timing |
Manual recharge / one-time payment | Payment success | Instantly |
Monthly post-paid plan | 1st of the month —or— custom billing date | Same day; next business day if weekend/holiday |
Mid-cycle upgrade / pro-rated activation | Upgrade payment | On activation day |
2. Where to view and download invoices
Dashboard:
- Navigate to Billing → Invoices.
- Click on a particular invoice to view, then Download PDF or Email Copy.
Email copy:
- Open the email with the subject “Your Invoice for [Month]”.
- Select View invoice; the dashboard opens to the exact invoice.
- Choose Download PDF if you need a local file.
3. Situations when invoices are NOT generated <a id="noinvoice"></a>
• Payment failed or was declined.
• A refund or adjustment was issued (you receive a credit note instead).
• Auto-pay attempt is still pending; wait up to 30 minutes on peak billing days.
4. Troubleshooting steps & escalation <a id="troubleshoot"></a>
Issue — Invoice missing after payment:
- Wait 5–15 minutes and refresh Billing → Payments.
- Confirm the transaction shows Success.
- Still no invoice? Email support@myoperator.com with:
Subject: Invoice missing
Account ID:
Payment ref:
Timestamp:
Support replies within one business day.
Issue — Invoice date/time is wrong:
• Verify your time zone in Billing → Settings.
• Future invoices adopt the updated zone.
Issue — GST/VAT field missing:
• Add or update your tax profile in Billing → Settings; only future invoices will reflect the change.
5. Scenario recap table
You did… | Should an invoice appear? | Where/when? |
Added ₹ credits manually | ✅ Yes | Immediately in Billing → Invoices |
The card was declined | ❌ No | Check the Payments tab for failed status |
Requested a refund | ↩️ Credit note | In Billing → Credit Notes |
Keywords: MyOperator invoice timing, auto-pay billing date, manual recharge invoice
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