⚡Quick answer -

Email support@myoperator.com (or message your Account Manager) with three items in the body:

1. Invoice number + date,
2. One-line description of what’s wrong and what it should be, and
3. Any proof (plan-change email, PO, prior invoice). Billing will review and send a revised invoice or credit note.

Prerequisites (what to gather first)

Have these ready to speed things up:

• Invoice number and invoice date (PDF or screenshot).
• Company legal name, billing address, tax ID (e.g., GSTIN), and PO/reference (if used).
• What’s incorrect (one line) + what it should be (one line).
• Any supporting proof (plan change email, PO, contract, prior invoice, credit memo).

Step 1: Identify what’s wrong

Choose the best match (you can pick multiple):

• Amount looks too high/low (possible proration, credits, or duplicate lines).
• Wrong tax (GST/VAT rate, place of supply, missing/incorrect GSTIN).
• Wrong billing period (e.g., charged for the wrong month).
• Wrong company/billing details (name, address, GSTIN).
• Duplicate charge or wrong currency.
• Need a credit note (to reverse/adjust a posted invoice).

Step 2: Do quick self-checks (often fixes confusion)

• Plan change mid-cycle? Amount can reflect proration (old plan till change date + new plan after).
• Credits/adjustments? Wallet credits or promo codes may offset lines—check the adjustments section.
• Tax details? Verify GSTIN/VAT and place of supply in your Billing Profile.
• Billing period text vs dates? Ensure the service dates match your expectation (invoice date ≠ service window).
• Duplicate lines? Confirm if one line is recurring and another is usage/add-on.
• Exports vs PDF mismatch? Spreadsheets can re-format dates/totals—compare with the PDF.

Step 3: Submit a correction request (template)

You can contact your Account Manager or email  support@myoperator.com

What to expect after submission

• The billing team reviews your request and may issue a revised invoice or a credit note + re-invoice, depending on accounting rules.
• You’ll receive the updated document via email, and it will appear in your billing portal once processed.

Troubleshooting & edge cases

• GST/VAT missing or mismatched: Provide the correct GSTIN/VAT and registered address; corrections typically require that info in writing.
• Currency wrong: Tell us which currency your contract/PO states.
• Duplicate charge: List both line items and why one is a duplicate (e.g., add-on removed before cycle).
• Change took effect next cycle: If you requested a change late in the cycle, charges may apply from the next billing period.
• Name/legal entity change: Share the new legal name and proof (e.g., GST certificate); accounting may need to re-issue rather than “edit.”
• Credit vs refund: Invoices are usually corrected via a credit note; refunds depend on the commercial agreement and payment method.