📚 Table of contents

• When & why to use this
• Prerequisites
• Quick setup
• Step‑by‑step (in MyOperator)
• Parameter mapping
• Validate the integration
• Troubleshooting
• Edge cases & limitations
• Security & privacy
• Rollback / disable
• FAQ
• Related articles
• Structured data (HowTo schema)
• Structured data (FAQPage schema)

🧭 When & why to use this

• Speed up lead creation and follow‑ups with real‑time call data in BytePaper.
• Standardize QA by attaching the call recording URL to the lead/ticket.
• Reduce manual data entry and copy‑paste errors.

📋 Prerequisites

• ✅ BytePaper License ID (from your BytePaper team)
• ✅ MyOperator admin access (to add/edit webhooks)
• ✅ After‑Call Webhook feature enabled in your MyOperator plan
• 🧪 Test phone number to place a quick validation call

💡 Tip: Keep your License ID handy—you’ll paste it as a custom parameter.

⚡ Quick setup

Webhook method: GET

Webhook URL (paste as one line):

https://www.bytepaper.com/Application/Capture/Myoperator/capture.php

Required parameters (add in MyOperator)

• License → Custom → paste your BytePaper License ID
• PhoneNo → Dropdown → Customer Number (no country code)
• CallStartTime → Dropdown → Call Start Time
• AgentNumber → Dropdown → User's Number
• RecordingURL → Dropdown → File URL

✅ With the URL + parameters above, the integration will work end‑to‑end.

🪜 Step‑by‑step (in MyOperator)

1. Sign in to the MyOperator dashboard with an admin account.
2. Go to Manage → API Integration → Webhook and click Add New.
3. Set Method = GET.
4. Paste the Webhook URL from the Quick setup section.
5. Click Add parameter and add each item from Required parameters.
6. Click Save.

🎯 Expected result: For every connected call, MyOperator triggers the webhook and BytePaper captures the fields in real time.

🧩 Parameter mapping (avoid guesswork)

Optional fields (if available):

• CallStatus → Dropdown → Call Status (e.g., connected)
• Disposition → Dropdown → Disposition/Outcome
• CallId → Dropdown → Unique Call ID

⚠️ Keep parameter names exactly as shown. BytePaper expects these keys.

🧪 Validate the integration

A) Do a live test call

• 📞 Place a short call to your MyOperator number and answer it.
• ⏹️ End the call after a few seconds.

B) Confirm delivery in MyOperator

• 🔍 Go to Manage → API Integration → Webhook → open Delivery/Logs.
• ✅ Look for HTTP 200 OK on the test event.

C) (Optional) Manual ping with sample values

curl "https://www.bytepaper.com/Application/Capture/Myoperator/capture.php?License=BP-123456&PhoneNo=9876543210&CallStartTime=2025-08-29%2010%3A07%3A12&AgentNumber=9988776655&RecordingURL=https%3A%2F%2Ffiles.myoperator.com%2Frec%2Fabcd1234.mp3"

Success looks like: HTTP 200; the call data appears in BytePaper (e.g., leads/calls list) within ~1 minute.

🛠️ Troubleshooting

Nothing appears in BytePaper

• ✅ Method is GET and URL is one unbroken line
• 🔁 Check Logs for the event and 200 OK
• 🔐 License value is correct/active
• ☎️ PhoneNo is a 10‑digit local format (no country code)

Recording URL is empty

• 🎙️ Confirm the call produced a recording in MyOperator
• 🎯 Map RecordingURL → File URL

Wrong customer number appears

• 🔄 Remap PhoneNo to Customer Number (no country code) (not an agent/user field)

Duplicate or missing entries

• 📶 Trigger runs after connected calls; missed calls may not send
• 🚫 Ensure only one webhook points to this endpoint

⚖️ Edge cases & limitations

• 🔔 Connected calls only: webhook fires on successful connection
• 📏 GET length limits: long query strings may be truncated; if adding many fields, consider POST (consult BytePaper Support)
• 🌍 Time zones: ensure BytePaper workspace time zone matches your business location
• 🕵️ Masked numbers: PhoneNo may be masked depending on your MyOperator setup
• ⏱️ Recording availability: Very short calls may not generate a recording

🔒 Security & privacy

• 🧩 Treat your License ID as a secret
• 🙈 Don’t post raw webhook URLs or recordings in public channels
• 🗄️ Follow company policy for PII retention & access controls

🧹 Rollback / disable

1. In MyOperator, open Manage → API Integration → Webhook
2. Disable or Delete the BytePaper webhook
3. (Optional) Log the change in your internal changelog

❓ FAQ

1. Can I include additional fields (e.g., status, disposition)?
   Yes—add optional parameters if your MyOperator plan exposes them.
2. Does setup work from mobile?
   Configuration is in the web dashboard; use a desktop.
3. Can I switch to POST or add headers?
   Yes—contact BytePaper Support for alternative endpoints and auth.
4. How do I test without a real call?
   Use the sample curl command above and confirm 200 OK in webhook logs.

🔗 Related articles

• Map custom fields from MyOperator to BytePaper → /kb/bytepaper/field-mapping-guide
• Verify webhook delivery & logs in MyOperator → /kb/myoperator/manage-webhooks
• BytePaper API reference & rate limits → /kb/bytepaper/api-reference

🧱 Structured data (HowTo schema)

Add this JSON‑LD in your CMS to improve search/AI answers.

<script type="application/ld+json">{  "@context": "https://schema.org",  "@type": "HowTo",  "name": "Integrate MyOperator with BytePaper via After-Call Webhook",  "totalTime": "PT15M",  "step": [    {"@type": "HowToStep", "name": "Open Webhook settings in MyOperator", "text": "Go to Manage → API Integration → Webhook and click Add New.", "url": "#"},    {"@type": "HowToStep", "name": "Set method and URL", "text": "Set Method=GET and paste https://www.bytepaper.com/Application/Capture/Myoperator/capture.php.", "url": "#"},    {"@type": "HowToStep", "name": "Add required parameters", "text": "Add License (Custom), PhoneNo (Customer Number), CallStartTime (Call Start Time), AgentNumber (User's Number), RecordingURL (File URL).", "url": "#"},    {"@type": "HowToStep", "name": "Save and test", "text": "Save the webhook, place a test call, and confirm a 200 OK in MyOperator logs.", "url": "#"}  ],  "tool": [    {"@type": "HowToTool", "name": "MyOperator Dashboard"},    {"@type": "HowToTool", "name": "BytePaper CRM"}  ],  "image": {    "@type": "ImageObject",    "url": "./images/myoperator-webhook-add.png",    "caption": "Adding an After-Call Webhook in MyOperator."  }}</script>

🧱 Structured data (FAQPage schema)

Optional: add alongside the HowTo schema to improve search coverage for Q&A.

<script type="application/ld+json">{  "@context": "https://schema.org",  "@type": "FAQPage",  "mainEntity": [    {      "@type": "Question",      "name": "Can I include more fields, like call status or disposition?",      "acceptedAnswer": {"@type": "Answer", "text": "Yes. Add optional parameters if your MyOperator plan exposes them."}    },    {      "@type": "Question",      "name": "Does this setup work from mobile?",      "acceptedAnswer": {"@type": "Answer", "text": "Configure webhooks from the web dashboard. Use a desktop for setup."}    },    {      "@type": "Question",      "name": "How do I test without making a real call?",      "acceptedAnswer": {"@type": "Answer", "text": "Use the sample curl command and confirm 200 OK in MyOperator Delivery/Logs."}    }  ]}</script>

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