📑 Table of Contents

1. What is an After-Call Webhook?
2. Prerequisites for Adding an After-Call Webhook
3. Step-by-Step Instructions
4. Best Practices
5. Testing the Webhook in Postman
6. Troubleshooting
7. Frequently Asked Questions (FAQs)

1. What is an After-Call Webhook?

An After-Call Webhook allows MyOperator to send real-time information about completed calls to an external system. This can be used for logging call data, triggering actions, or integrating with other applications once the call is completed.

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2. Prerequisites for Adding an After-Call Webhook

Before setting up the After-Call Webhook, ensure the following:

• Access to MyOperator Panel: You must have login credentials for MyOperator.
• Webhook URL: You need the Agent Hangup URL provided by your integrated system (e.g., KYLAS).
• HTTPS Security: The URL should use HTTPS for secure communication.
• Public Server: The receiving server must be publicly accessible and able to handle JSON POST requests.

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3. Step-by-Step Instructions

To add the After-Call Webhook in MyOperator, follow these steps:

1. Log in to MyOperator Panel:
• Log in to your MyOperator account.
2. Navigate to API Integration:
• Go to the “Manage” section and select “API Integration” from the menu.
3. Select Webhooks:
• In the left-hand menu, click on “Calling Webhook” and then select “Webhooks”.
4. Add New Webhook:
• Click the “Add New” button to create a new webhook.
5. Configure the Webhook Settings:
• Webhook Type: Select “After Call” from the dropdown.
• Method: Choose POST.
• URL: Paste the Agent Hangup URL from your integrated system.
• Content-Type: Set to application/json.
6. Save the Webhook:
• After filling in the necessary details, click “Save” to finalize the webhook configuration.

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4. Best Practices

To ensure successful webhook integration, follow these best practices:

• Use HTTPS URLs: Always use HTTPS to ensure secure data transmission.
• Test the Webhook: Before saving, test the webhook URL using tools like Postman to verify its functionality.
• Authentication: Use authentication headers or tokens for added security.
• Public Server: Ensure the receiving server is publicly accessible and can handle JSON POST requests.

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5. Testing the Webhook in Postman

To test the After-Call Webhook, follow these steps in Postman:

Step 1: Create a New Request in Postman

• Open Postman and click “New” > “Request”.
• Name the request (e.g., "Test After-Call Webhook") and select or create a collection.

Step 2: Set Up the Request

• Method: Set the method to POST.
• URL: Enter the webhook listener URL (e.g., https://yourdomain.com/myoperator-webhook).

Step 3: Add the Request Body

• Go to the Body tab and select raw.
• Set the format to JSON.
• Paste a sample payload like this:

{  "myoperator": {    "_ai": "abc123",    "_ci": "company_xyz",    "_cl": "+919876543210",    "_dr": "00:02:12",    "_su": 1,    "_dn": "Support",    "_fn": "call_recording.mp3",    "_fu": "https://yourlink.com/audio/call_recording.mp3"  }}

Step 4: Set Headers

• Click on the Headers tab and add:
• Key: Content-Type
• Value: application/json
• Optional: Add an Auth Key if required.

Step 5: Send the Request

• Click “Send”.
• Your server should return a 200 OK status if it successfully processes the request.

Step 6: Check the Response and Logs

• Inspect the response body and status code in Postman.
• Check your server logs or database to confirm the webhook was received and parsed correctly.

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6. Troubleshooting

If you encounter issues during the webhook setup, try the following:

• Incorrect URL or Method:
  Double-check the URL and method (POST) to ensure they are entered correctly.
• Server Not Receiving Requests:
  Ensure that the server is publicly accessible and can accept JSON POST requests.
• Webhook Not Saving:
  If the webhook isn’t saving, ensure that the URL and content type are properly configured, and that the method is POST.

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7. Frequently Asked Questions (FAQs)

Q1. What happens if I enter the wrong URL for the After-Call Webhook?

• If the URL is incorrect, MyOperator will not be able to send the After-Call data to your system. Ensure the URL is accurate before saving.

Q2. Can I test the After-Call Webhook before saving it?

• Yes, you can test the webhook using Postman to verify that the POST method and URL are working as expected.

Q3. Why do I need to use HTTPS for the webhook URL?

• HTTPS ensures that the data transmitted between MyOperator and your receiving system is encrypted and secure.

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📌 Keywords:

MyOperator, After-Call Webhook, API Integration, webhook setup, POST method, HTTPS, JSON, Postman, server configuration, troubleshooting.