How to Add an In-Call Webhook in MyOperator

How to Add an In-Call Webhook in MyOperator

đź“‘ Table of Contents

  1. What is an In-Call Webhook?
  2. Prerequisites for Adding an In-Call Webhook
  3. Step-by-Step Instructions
  4. Tips for Success
  5. Troubleshooting
  6. Frequently Asked Questions (FAQs)

1. What is an In-Call Webhook?

An In-Call Webhook allows MyOperator to send real-time information about incoming calls to an external system. This can be used for logging call data, triggering actions, or integrating with other applications.

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2. Prerequisites for Adding an In-Call Webhook

Before setting up the webhook, ensure the following:

  • Access to MyOperator Dashboard: You must have login credentials for MyOperator.
  • Webhook URL: You will need the In-Call URL provided by the client or your integrated system.
  • HTTPS Security: The URL should use HTTPS for secure communication.
  • Public Server: Ensure that the receiving server is public and capable of handling JSON POST requests.

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3. Step-by-Step Instructions

To add an In-Call Webhook in MyOperator, follow these steps:

  1. Log in to MyOperator Dashboard:
    • Access your MyOperator account.
  2. Navigate to API Integration:
    • Go to the “Manage” section and select “API Integration” from the menu.
  3. Select Webhooks:
    • In the sidebar, click on “Calling Webhook”, then select “Webhooks”.
  4. Add a New Webhook:
    • Click the “Add New” button to create a new webhook.
  5. Configure the Webhook Settings:
    • Webhook Type: Select “InCall” from the dropdown.
    • Method: Set it to POST.
    • URL: Paste the In-Call URL (provided by your client or integrated system).
    • Content-Type: Choose application/json.
  6. Save the Webhook:
    • After filling in the necessary details, click “Save” to finalize the setup.

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4. Tips for Success

To ensure successful webhook integration:

  • Use HTTPS: Always use HTTPS URLs to ensure secure communication.
  • Test with Postman: Before finalizing, test the webhook URL using tools like Postman to confirm the endpoint works as expected.
  • Ensure the Server’s Accessibility: Make sure the receiving server is public and capable of handling JSON POST requests without issues.

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5. Troubleshooting

If you encounter issues while adding the In-Call Webhook, consider these troubleshooting steps:

  • Incorrect URL or Method:
    Double-check the In-Call URL and method (POST) to ensure they are correctly entered.
  • Server Not Receiving Requests:
    Ensure the server is publicly accessible and can handle JSON POST requests. Test the webhook using tools like Postman to identify any issues.
  • Webhook Not Saving:
    If the webhook isn’t saving, confirm all fields are filled correctly and that HTTPS is being used for secure communication.

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6. Frequently Asked Questions (FAQs)

Q1. What happens if I enter the wrong URL for the In-Call Webhook?

  • If the URL is incorrect, MyOperator won’t be able to send the incoming call data to your system. Ensure the In-Call URL is accurate before saving.

Q2. Can I test the In-Call Webhook before saving it?

  • Yes, you can test the webhook using Postman or a similar tool to confirm that the POST method and URL are functioning properly.

Q3. Why do I need to use HTTPS for the webhook URL?

  • HTTPS ensures that the data transmitted between MyOperator and your receiving server is encrypted and secure.

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đź“Ś Keywords:

MyOperator, In-Call Webhook, API Integration, webhook setup, POST method, HTTPS, JSON, server configuration, troubleshooting, secure URL.

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