How do I know which country or region my customer belongs to?

How do I know which country or region my customer belongs to?

WhatsApp determines a customer’s country or region based on the country calling code and network prefix embedded in their phone number (MSISDN). This is important for regional billing, compliance, and analytics.

🌍 How Country Detection Works

When a customer contacts your business:

  • WhatsApp reads the international dialing code (e.g., +91, +1, +44)
  • It then maps this prefix to a region using Meta’s internal country-code list
  • This classification affects conversation billing, rate tiering, and compliance routing

📲 Where Can I See This Info?

Platform Area

Can You See Country?

How to Find It

Inbox/Chat Panel

✅ Yes

Hover over or view full phone number

Conversation Reports

✅ Yes

Region field is included in exports

Customer Profile View

✅ Yes

Country is auto-populated on creation

API Payload

✅ Yes

wa_id or phone field contains country code

📌 Example Lookups

Phone Number

Country

+91 9876543210

India

+44 7712345678

United Kingdom

+1 4155552671

United States

+971 501234567

United Arab Emirates

🔗 View WhatsApp’s Official Rate Card with Country Mapping

⚠️ Edge Cases to Watch Out For

  • Global Toll-Free or VOIP numbers may not map cleanly to a country
  • Number masking by some telcos can obscure real origin
  • Carrier portability doesn’t affect billing—WhatsApp uses the original prefix

✅ Why This Matters

Your customer’s region determines:

  • Which conversation category pricing applies (especially for international rates)
  • Opt-in and messaging rules for region-specific regulations
  • Routing eligibility if using rule-based inbox assignment

📚 Related FAQs

    • Related Articles

    • How do I know which country or region my customer belongs to?

      WhatsApp determines the country/region based on the customer’s phone number, including the country calling code and network prefix. A full list of mapped country codes is available.

    • What do the Region Codes in the Dashboard Stand For?

      Quick answer: Region codes are two‑letter abbreviations that the Dashboard uses to group customer traffic, billing accounts, and analytics by geographic area (Indian telecom circles, U.S. states/territories, and Canadian provinces/territories). ...

    • How are country calling codes and rates mapped for customers?

      WhatsApp applies country calling codes and network prefixes to decide which per-minute rate applies for outbound voice calls. This ensures accurate and transparent billing across regions. ? DOWNLOAD THE MAPPING FILE ? Download ...

    • How are country calling codes and rates mapped for customers?

      WhatsApp uses the customer’s country calling code and network prefix to determine the applicable rates. A CSV file containing the mapping of country codes to regions and rates is available for download.

    • What does the various Region codes stand for?

      The region codes are used under the “dashboard” menu. This is to categorize the customer traffic according to their respective states. Following are the region codes used :- India State Codes: Circle name Code Andhra Pradesh AP Assam AS Bihar BR ...