How do I filter reports by group now that the “Manage Groups” button is gone?
⚡Quick answer -
The old Manage Groups button has been retired. Instead, open Reports → use the Grouping filter (Group-wise, Department-wise, User-wise) plus Time-frame & Call-type chips. All widgets instantly rebuild to show only the selected group—no manual group creation required.
When should I use this guide?
Use it if you’ve been looking for the former Manage Groups menu and now need group, department, or user insights from the new Reports interface on web or mobile.
1. Prerequisites
Requirement | Why it matters |
Reports → View permission | Shows Reports menu |
Same login on mobile app (optional) | Enables Mobile Source widgets |
Date range ≥ 30 days | Activates “Monthly” option |
2. Old vs New: what changed?
Feature | Before (retired) | Now (current UI) |
Create named groups | Manage Groups > Add | Not needed |
Filter reports by group | Select a group in the list | Grouping filter = Group-wise |
Multiple groups in the same view | Not possible | Chip filters show any combo |
3. Step-by-step (Web)
- Log in to MyOperator Web Panel.
Alt text: MyOperator panel
- Sidebar → Reports.
Alt text: See Reports
- Top bar filters:
- Time frame (Today | Week | Month | Custom)
- Grouping → select Group-wise.
- Optional: choose a specific group in the dropdown that appears.
- Choose Call type chip: Incoming / Outgoing.
- All widgets update in real time.
Alt-text: Navigate to “All Company Data” /departments if you have multiple groups
4. Step-by-step (Mobile)
- Install & sign in to the MyOperator mobile app.
- Tap Reports.
- Select Time frame and Grouping → Group-wise (or Department/User).
- Swipe across Overview → Trends → Performance for snapshots.
5. What you’ll see (charts + filters)
Widget | Shows | Filter chips |
Incoming / Outgoing counters | Total calls & % connected | Connected, Missed |
Pie chart | Connected vs Missed for the group | IVR, Mobile |
Trend line | Daily call volume | Time frame |
Performance tables | Pickup % by User / Dept | Group-wise, Dept-wise |
Alt text: Report visualisation
Alt text: Performance Reports under Reports > Performance
6. Success checklist
✓ Group name appears next to the Time-frame filter.
✓ All counts & percentages change when you switch groups.
✓ Export (hover widget → Export CSV/PNG) matches onscreen values.
7. Edge cases & limits
• Monthly option only appears for ranges ≥ 30 days.
• Mobile widgets show Mobile Source only after the same account signs in on the app.
• Large date ranges may load slowly—narrow if charts take > 5 s.
8. Troubleshooting & escalation
Issue | Quick fix | Escalate to |
“Group-wise” missing | Ask Admin for Reports → View | Workspace Admin |
Charts empty | Widen date range; clear chips | — |
Mobile data absent | Re-login on app; enable Analytics sync | — |
Monthly disabled | Set range ≥ 30 days | — |
Keywords: Manage Groups retired, group-wise reports, MyOperator filters, department-wise call data
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