How can I filter MyOperator reports by group now that the “Manage Groups” button is gone?

How can I filter MyOperator reports by group now that the “Manage Groups” button is gone?

⚡Quick answer -

The old Manage Groups button has been retired. Instead, open Reports → use the Grouping filter (Group-wise, Department-wise, User-wise) plus Time-frame & Call-type chips. All widgets instantly rebuild to show only the selected group—no manual group creation required.

When should I use this guide?

Use it if you’ve been looking for the former Manage Groups menu and now need group, department, or user insights from the new Reports interface on web or mobile.

1. Prerequisites

Requirement

Why it matters

Reports → View permission

Shows Reports menu

Same login on mobile app (optional)

Enables Mobile Source widgets

Date range ≥ 30 days

Activates “Monthly” option

2. Old vs New: what changed?

Feature

Before (retired)

Now (current UI)

Create named groups

Manage Groups > Add

Not needed

Filter reports by group

Select a group in the list

Grouping filter = Group-wise

Multiple groups in the same view

Not possible

Chip filters show any combo

3. Step-by-step (Web)

  1. Log in to MyOperator Web Panel.

image.png

Alt text: MyOperator panel

  1. Sidebar → Reports.

image.png

Alt text: See Reports

  1. Top bar filters:
    • Time frame (Today | Week | Month | Custom)
    • Grouping → select Group-wise.
    • Optional: choose a specific group in the dropdown that appears.
  2. Choose Call type chip: Incoming / Outgoing.
  3. All widgets update in real time.

image.png

Alt-text: Navigate to “All Company Data” /departments if you have multiple groups

4. Step-by-step (Mobile)

  1. Install & sign in to the MyOperator mobile app.
  2. Tap Reports.
  3. Select Time frame and Grouping → Group-wise (or Department/User).
  4. Swipe across Overview → Trends → Performance for snapshots.

5. What you’ll see (charts + filters)

Widget

Shows

Filter chips

Incoming / Outgoing counters

Total calls & % connected

Connected, Missed

Pie chart

Connected vs Missed for the group

IVR, Mobile

Trend line

Daily call volume

Time frame

Performance tables

Pickup % by User / Dept

Group-wise, Dept-wise

image.png

Alt text: Report visualisation

image.png

Alt text: Performance Reports under Reports > Performance

6. Success checklist

✓ Group name appears next to the Time-frame filter.

✓ All counts & percentages change when you switch groups.

✓ Export (hover widget → Export CSV/PNG) matches onscreen values.

7. Edge cases & limits

• Monthly option only appears for ranges ≥ 30 days.

• Mobile widgets show Mobile Source only after the same account signs in on the app.

• Large date ranges may load slowly—narrow if charts take > 5 s.

8. Troubleshooting & escalation

Issue

Quick fix

Escalate to

“Group-wise” missing

Ask Admin for Reports → View

Workspace Admin

Charts empty

Widen date range; clear chips

—

Mobile data absent

Re-login on app; enable Analytics sync

—

Monthly disabled

Set range ≥ 30 days

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Keywords: Manage Groups retired, group-wise reports, MyOperator filters, department-wise call data