How do I view and filter Call Reports in MyOperator?
⚡Quick answer -
Open Web Panel → Reports to visualise call volume, answer rate, and on-call time.
Adjust filters (date, grouping, call type) at the top to get the metrics you need. A summary view is also available in the mobile app.
When should I use this guide?
Use it whenever you need performance metrics by user, department, or an entire workspace—for staffing, QA, or monthly reviews.
1. Prerequisites
Requirement | Why it matters |
Reports → View permission | Grants dashboard access |
Desktop browser | Full feature set |
Mobile app (optional) | Needed for “Mobile source” data |
Date range ≥ 30 days | Enables Monthly view |
Watch the video walkthrough
2. Reports vs Call Logs
Feature | Reports (Dashboard) | Call Logs (Timeline) |
Granularity | Aggregated metrics | Per-call details |
Exports | PNG / CSV per widget | CSV/Excel (filtered) |
Filters | Date, Grouping, Source | Date, Status, Number |
Mobile availability | Quick views | Not available |
3. Step-by-step: view Reports (Web)
- Log in to MyOperator Web Panel.
Alt text: MyOperator dashboard
- Click Reports in the left sidebar.
Alt text: Click Reports
- Use top filters:
- Time Frame: Today, Week, Month, Custom
- Grouping: User, Department, Group
- Call Type: Incoming / Outgoing
Navigate to “All Company Data” /departments (top-left) to see combined reports if you have multiple groups
Alt text: Use filters and see the combined reports
- Click widgets (Overview, Trends, Performance) to drill down.
- Hover any widget → Export → CSV/PNG if you need a download.
4. Step-by-step: quick views (Mobile)
- Install & sign in to the MyOperator mobile app.
- Tap Reports.
- Choose the Time frame and Grouping.
- Swipe across Overview → Trends → Performance.
5. What you’ll see (charts & filters)
• Pie chart: Connected vs Missed.
• Line chart: Daily/Weekly call volume
• Pickup% tables for Users & Departments.
• On-Call-Time table: total minutes / avg duration.
Filters affect all widgets instantly.
Alt text: Charts and filters
6. Success checklist
✓ Widgets refresh after changing a filter
✓ Metric totals change as expected (verify with screenshot or export).
✓ Monthly option appears for ≥ 30-day ranges.
7. Edge cases & limits
• Mobile metrics populate only after the same account signs in on the app.
• Large ranges may take a few seconds to load; narrow the range for faster performance.
• “Monthly” button disabled for ranges < 30 days.
8. Troubleshooting & escalation
Issue | Quick fix | Escalate to |
Reports menu missing | Ask Admin for Reports → View | Workspace Admin |
Monthly disabled | Expand range to ≥ 30 days | — |
Charts empty | Widen date range or clear restrictive chips | — |
Mobile data absent | Log into the mobile app → confirm sync | — |
Keywords: call reports, view reports, filter reports, performance dashboard, MyOperator
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