How do I move or retain my existing business numbers to MyOperator without downtime?

How do I move or retain my existing business numbers to MyOperator without downtime?

⚡ Quick answer-

Choose Call Forwarding for an instant cut-over or Number Porting for long-term ownership. Keep your old service active, follow the steps below, and you’ll have zero missed calls during migrations.

When should I use this guide?

• You’re switching from any cloud or on-prem PBX to MyOperator.

• You need a playbook for forwarding or porting numbers with no service interruption.

1. Forwarding vs. Porting 

Option

What happens

Best for

Go-live time

Number owner after cut-over

Call Forwarding

Old carrier forwards all inbound calls to a MyOperator virtual number.

Pilots, short contracts, instant switch-on.

Minutes–hours*

Current carrier

Porting

Your number moves from the old carrier to MyOperator.

Long-term use, one-bill simplicity.

1–7 business days*

MyOperator

*Carrier-dependent. Start with forwarding to avoid downtime, then port in the background.

Watch the video walkthrough

2. Prerequisites 

• Admin rights on the current carrier account.

• Active number (not suspended).

• Latest bill + No-Objection Certificate (NOC) if required.

• MyOperator account and plan selected.

3. Step-by-step migration 

A. Forward calls today

  1. Sign in to MyOperator → Numbers. Note your virtual number (+91-80-XXXX-XXXX).
  2. In your current carrier portal, enable Unconditional Call Forwarding to that virtual number. 
    1. Field names vary: Destination, Forward-to, and Routing number.
  3. Keep the old service active.
  4. Continue to “Configure MyOperator” steps below.

Copy-paste request to current carrier:

Subject: Enable Unconditional Call Forwarding

Please forward to and keep the original service active.

Authorised by: <Name, Title>
Account #:

B. Port numbers permanently

  1. Collect documents: NOC, latest bill, account PIN (if any).
  2. Email to support@myoperator.com with subject Porting request – <Your Number>.
  3. MyOperator files the request and sends an estimated port window.
  4. Keep forwarding + old service active until confirmation.
  5. After porting, test and cancel the old account.

Copy-paste email template:

Subject: Porting request –

Please port to MyOperator.

Attached: NOC, recent bill, company ID.
Preferred window: <DD/MM/YYYY>
Contact: <Name, Phone, Email>

Configure MyOperator (both paths)

  1. IVR & Routing – Record greeting, create Sales/Support menus, set hours.
  2. Recording & Analytics – Toggle on if required.
  3. Imports – Upload existing contact lists or ring groups.

image.png

Alt text: Incoming call → IVR → queue → agent

4. Confirm success 

Check

Pass criteria

Calls reach IVR

Dial your published number; greeting plays.

Keypress routing

1 = Sales, 2 = Support ring correctly.

Caller ID

Displays for agents.

Recordings & analytics

Appear within 5 min.

Zero downtime

No missed calls in the last 24 h.

5. When can migration fail?

• Porting rejection: name/address mismatch or unpaid bills.

• Toll-free/short-code numbers: sometimes non-portable—use forwarding or buy a new number.

• Caller-ID rewrites: some carriers mask CLI on forwarded calls; complete porting to resolve.

6. Troubleshooting 

Symptom

Likely cause

Fix

Port rejected

Doc mismatch

Re-submit with exact billing details.

Calls ring old PBX

Forwarding not enabled

Re-check the carrier portal or submit the form above.

CLI missing

Carrier strips the caller ID

Ask the carrier to preserve CLI or finish porting.

7. Need help? 

• Email: support@myoperator.com

• Phone: 081029-81029 or 092129-92129

• Live chat: https://www.myoperator.com (09:00-18:00 IST, Mon-Fri)

Keywords: number porting, call forwarding, migrate PBX, switch to MyOperator, cloud telephony