How do I start the WhatsApp onboarding process?

How do I start the WhatsApp onboarding process?

To use the WhatsApp Business Platform (WABA) with MyOperator, you must complete a one-time onboarding process via Facebook Business Manager (FBM). This connects your business, verifies your number, and authorizes MyOperator as your partner.

✅ Step-by-Step: WhatsApp Onboarding

  1. Log in to Facebook Business Manager
    • Go to business.facebook.com.
    • 📍 Checklist: Confirm your business details (name, website, tax ID) are accurate.
  2. Create or connect your WhatsApp Business Account (WABA)
    • Path: FBM → Business Settings → Accounts → WhatsApp Accounts.
    • Choose Create Account or select an existing WABA.
    • 📍 Checklist: You’ll see your WABA listed in the Accounts panel.
  3. Add and verify your phone number
    • Path: WhatsApp Accounts → Phone Numbers → Add Number.
    • Verify ownership via SMS or Voice Call.
    • 📍 Checklist: A “Verified” badge appears once OTP is entered.
  4. Assign MyOperator as your Partner
    • Path: WhatsApp Accounts → Select WABA → Partners → Assign Partner.
    • Enter MyOperator’s Business Manager ID (provided by support).
    • Or approve an incoming partner request under Requests.
    • 📍 Checklist: MyOperator now shows under “Partners.”
  5. Complete Business Verification
    • Path: FBM → Security Center → Business Verification.
    • Upload supporting documents (business license, tax registration, website).
    • 📍 Checklist: Status changes from “Unverified” → “In Review” → “Verified.”
  6. Wait for Display Name Review
    • Meta checks your chosen display name against policies.
    • 📍 Checklist: Once approved, your brand name is visible to customers.

📊 Phone Number Requirements

Requirement

Details

Unique use

Must not be linked to WhatsApp, Business App, or another WABA

Type

Mobile, landline, or VoIP (must support SMS/voice for OTP)

Removal

If reusing, number must be deleted from all prior WhatsApp accounts

Carrier

Toll-free may fail unless SMS/voice supported

📊 Messaging Limits (After Onboarding)

Tier

Daily Unique Recipients

How to Unlock

Tier 1

1,000

Default for all new numbers

Tier 2

10,000

High quality + FBM verification

Tier 3

100,000

Sustained quality, good feedback

Tier 4

Unlimited

Verified + consistent performance

⚠️ Common Pitfalls

  • ❌ Number already linked to a personal/Business app → must be removed first.
  • ❌ Incomplete website or mismatched business name → delays Business Verification.
  • ❌ Wrong template category (e.g., offer inside Utility) → template rejection later.

💡 Pro Tips

  • Test OTP delivery before onboarding—failed attempts can lock your number temporarily.
  • Always preview templates with real variables before submission.
  • Keep Business Verification docs handy; missing paperwork is the top cause of delays.

🔗 Related FAQs

📤 Need Help?

If stuck at any stage, share your Business Manager ID with MyOperator Support. A specialist will guide you through partner assignment, number setup, or verification issues.

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