How do I find out if Meta has rejected my WhatsApp Business Account (WABA) application in MyOperator?

How do I find out if Meta has rejected my WhatsApp Business Account (WABA) application in MyOperator?

⚡Quick answer -

If Meta rejects your WhatsApp Business Account (WABA) application, you’ll see a “Rejected” status beside the account in your MyOperator dashboard.
👉 Remember: Meta makes the final approval decision — MyOperator only reflects the status and helps you reapply or appeal.

Where to Check the Status

  1. Log in to your MyOperator panel → in.app.myoperator.com
  2. Navigate to WhatsApp → Accounts in the left navigation bar
  3. Under WhatsApp Accounts, look for your account status label:
    • ✅ Approved
    • ⏳ Pending
    • ❌ Rejected

Common Reasons for Rejection & How to Fix

Reason for Rejection

How to Fix It

Business name doesn’t match documents

Update FBM documents (e.g., legal certificate, GST, website) to exactly match your submitted name

Invalid or inactive website/social profile

Provide an active, professional website or business-linked social media profile

Phone number already linked to another WhatsApp

Use a fresh number not tied to the WhatsApp Consumer or Business App

FBM verification is incomplete or incorrect

Complete verification in Facebook Business Manager with accurate business info

Prohibited industries (e.g., gambling, drugs)

WABA cannot be approved for restricted industries per Meta’s Commerce Policy

Generic or vague display name (e.g., “Shop123”)

Update the display name to reflect your registered brand/business name clearly

What to Do If Rejected

  • Log in to Facebook Business Manager and correct any pending verification issues.
  • Ensure all documents (license, GST, website) are up to date and consistent.
  • Re-submit the application via MyOperator once fixed.
  • If unsure, contact support@myoperator.com for guidance on appeal or reapplication.

Appeal & Re-Submission Timeline

  • Once corrections are made, you can resubmit immediately.
  • Meta typically reviews appeals or resubmissions within 1–5 business days.
  • You’ll receive updates via both the MyOperator dashboard and FBM notifications.

✨ Pro Tip: Before reapplying, check your FBM Business Info and Display Name against Meta’s Commerce & Business Policies. Fixing issues upfront increases your chances of fast approval.