How does the MyOperator Outbound Dialer work and how do I place a business-ID call?
⚡Quick answer -
Install the MyOperator Dialer app, log in with your registered SIM, select your business Caller ID, and tap Call.
The system bridges an agent leg and a customer leg, so the customer sees your business number; the call auto-logs (and records, if enabled) in Dashboard → Call Logs.
When should I use this guide?
Use these steps if you want agents to call customers from mobiles while showing the company Caller ID, with recordings and logs tied back to MyOperator.
Key Features of MyOperator Dialer App
Feature | What It Delivers | Default State |
Business Caller‑ID | Displays verified DID/shared number | On |
Call Logging | Instant call history + notes/disposition | On |
Call Recording | Cloud storage with role‑based access | Off (policy/toggle) |
Analytics Dashboard | Volume, answer rate, talk time | On |
Missed‑Call Alerts | Push/email within ~30s | On |
Smart Filters | Search by tag, outcome, duration | On |
Dual‑SIM Handling | Choose business vs personal SIM | On |
Low‑Data Mode | Compressed SIP audio (16 kbps) | Optional |
CRM Integration | Webhook/token → auto log in CRM | Optional |
1 — Prerequisites
Requirement | Where to verify | Notes |
Outbound enabled | Dashboard → Calls → Outgoing → Click to call activate | Role must include “Outbound” |
Business Caller ID (DID) | Settings → Click-to-Call | Must be verified & assigned |
Registered SIM & device | Device ↔ User profile | Needed for OTP & leg-A bridging |
Microphone, Contacts, Notification perms | OS prompts | Grant when asked |
Recording policy | Settings → Recording | Confirm legal compliance |
Watch the video walkthrough
2 — First-time dialer setup
- Install MyOperator Dialer (Play Store / App Store).
- Launch app → enter registered phone number → Verify OTP.
- Select the workspace if prompted.
- Grant Microphone, Contacts, and Notifications permissions.
- Open Settings → Caller ID → pick your business DID.
- (Optional) Settings → Recording → toggle per org policy.
- App is ready; proceed to call.
Alt text: Set up the Dialer (first time)
3 — Place an outbound call
• Keypad: Dial number → Call.
• Contacts/Recents: Pick contact → Call.
During the call, you can:
- Mute / Hold / Keypad.
- Add Notes/Tags if the feature is enabled
After hang-up: entry appears in Call Logs; recording attaches within ~1 min.
4 — Success checklist
✓ Customer handset shows business Caller ID (not personal SIM).
✓ Call appears in Dashboard → Call Logs within 30 s.
✓ Recording link visible if org policy = ON.
✓ App → Log lists call with status = Completed.
Alt text: success check
5 — Edge cases & flip-side limits
• All lines busy – Call fails; wait or free channels.
• Caller ID not set – Customer sees personal SIM; fix in Settings → Caller ID.
• Dual-SIM phones – OTP & leg-A must use the registered SIM slot.
• Shared channel pool – High inbound peaks can block outbound.
• Recording laws – Some regions need dual-party consent; confirm before enabling.
6 - Where can I purchase a subscription for the MyOperator dialer app?
You don’t buy Dialer access inside the Play Store. The Dialer app works when your MyOperator account plan includes Outgoing Calls and your user is licensed/permissioned for outbound. Then you simply install the Android app and sign in.
7 — Troubleshooting matrix
Symptom | Likely cause | Fix |
Personal number shown | Caller ID not selected | Settings → Caller ID → pick business DID |
Dialer installed, but calls won’t place | “Outbound not enabled” | Admin toggles “Outbound” & checks line pool |
OTP not received | Wrong SIM / DND | Insert registered SIM; disable DND; resend OTP |
No recording | Org policy OFF or upload delay | Check policy; wait 60 s & refresh |
Customer sees “Spam/Unknown” | Carrier label | Build trust; request a verified Caller ID badge |
Keywords - MyOperator outbound dialer, two-leg outbound, business Caller ID, click-to-call, PBX mobile dial
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