How does the MyOperator Outbound Dialer work and how do I place a business-ID call?

How does the MyOperator Outbound Dialer work and how do I place a business-ID call?

⚡Quick answer -

Install the MyOperator Dialer app, log in with your registered SIM, select your business Caller ID, and tap Call.

The system bridges an agent leg and a customer leg, so the customer sees your business number; the call auto-logs (and records, if enabled) in Dashboard → Call Logs.

When should I use this guide?

Use these steps if you want agents to call customers from mobiles while showing the company Caller ID, with recordings and logs tied back to MyOperator.

Key Features of MyOperator Dialer App

Feature

What It Delivers

Default State

Business Caller‑ID

Displays verified DID/shared number

On

Call Logging

Instant call history + notes/disposition

On

Call Recording

Cloud storage with role‑based access

Off (policy/toggle)

Analytics Dashboard

Volume, answer rate, talk time

On

Missed‑Call Alerts

Push/email within ~30s

On

Smart Filters

Search by tag, outcome, duration

On

Dual‑SIM Handling

Choose business vs personal SIM

On

Low‑Data Mode

Compressed SIP audio (16 kbps)

Optional

CRM Integration

Webhook/token → auto log in CRM

Optional

1 — Prerequisites

Requirement

Where to verify

Notes

Outbound enabled

Dashboard → Calls → Outgoing → Click to call activate

Role must include “Outbound”

Business Caller ID (DID)

Settings → Click-to-Call

Must be verified & assigned

Registered SIM & device

Device ↔ User profile

Needed for OTP & leg-A bridging

Microphone, Contacts, Notification perms

OS prompts

Grant when asked

Recording policy

Settings → Recording

Confirm legal compliance

Watch the video walkthrough

2 — First-time dialer setup

  1. Install MyOperator Dialer (Play Store / App Store). App link: https://play.google.com/store/apps/details?id=com.myoperator.dialer
  2. Launch app → enter registered phone number → Verify OTP.
  3. Select the workspace if prompted.
  4. Grant Microphone, Contacts, and Notifications permissions.
  5. Open Settings → Caller ID → pick your business DID.
  6. (Optional) Settings → Recording → toggle per org policy.
  7. App is ready; proceed to call.

image.png

Alt text: Set up the Dialer (first time)

3 — Place an outbound call

• Keypad: Dial number → Call.

• Contacts/Recents: Pick contact → Call.

During the call, you can:

  • Mute / Hold / Keypad.
  • Add Notes/Tags if the feature is enabled

After hang-up: entry appears in Call Logs; recording attaches within ~1 min.

4 — Success checklist

✓ Customer handset shows business Caller ID (not personal SIM).

✓ Call appears in Dashboard → Call Logs within 30 s.

✓ Recording link visible if org policy = ON.

✓ App → Log lists call with status = Completed.

image.png

Alt text: success check

5 - Can I see my phone contacts in the MyOperator Dialer?

Yes. The MyOperator Dialer lets you view and call your saved mobile contacts without leaving the app.

Quick steps -

  1. Open the MyOperator Dialer.
  2. Tap the Contacts tab.
  3. Scroll or search to find the contact you need.
  4. Tap the contact’s name to place a call.

6 — Edge cases & flip-side limits

• All lines busy – Call fails; wait or free channels.

• Caller ID not set – Customer sees personal SIM; fix in Settings → Caller ID.

• Dual-SIM phones – OTP & leg-A must use the registered SIM slot.

• Shared channel pool – High inbound peaks can block outbound.

• Recording laws – Some regions need dual-party consent; confirm before enabling.

7 - Where can I purchase a subscription for the MyOperator dialer app?

You don’t buy Dialer access inside the Play Store. The Dialer app works when your MyOperator account plan includes Outgoing Calls and your user is licensed/permissioned for outbound. Then you simply install the Android app and sign in.

8 - What is the maximum number of login attempts on the dialer app?

In case the user is entering the wrong OTP received on their contact number, login can be attempted 5 times, and after that, verification will fail.

9 — Troubleshooting matrix

Symptom

Likely cause

Fix

Personal number shown

Caller ID not selected

Settings → Caller ID → pick business DID

Dialer installed, but calls won’t place

“Outbound not enabled”

Admin toggles “Outbound” & checks line pool

OTP not received

Wrong SIM / DND

Insert registered SIM; disable DND; resend OTP

No recording

Org policy OFF or upload delay

Check policy; wait 60 s & refresh

Customer sees “Spam/Unknown”

Carrier label

Build trust; request a verified Caller ID badge

Keywords - MyOperator outbound dialer, two-leg outbound, business Caller ID, click-to-call, PBX mobile dial