⚡Quick answer-

You have three options:

1. Click-to-Call (bridges your registered phone).
2. Dialer Application (desktop/mobile app).
3. Web Call (browser-based VoIP, plan-dependent).

When should I use this guide?

Follow these steps whenever you need to reach a customer or prospect directly from the MyOperator interface—whether you prefer your phone, the desktop/mobile dialer, or a browser headset.

1. Prerequisites & plan checks

• You can sign in to the MyOperator Panel.

• Your role has calling permissions

• Your outbound caller ID is verified by an admin.

• Enough call credits remain; VoIP is included in your plan for Web Call.

• Web Call only: stable Internet, supported browser (latest Chrome/Edge/Firefox), microphone permission set to Allow.

2. What is Caller ID (DID)?

A Caller ID lets the person you’re calling see the phone number—sometimes also the name—of the caller before they pick up. In MyOperator, every outbound call originates from a landline number that serves as your Caller ID.

Key points:

• Identification: Helps recipients recognise or screen incoming calls.

• Virtual numbers: In cloud telephony, the technical term for a Caller ID is DID (Direct Inward Dialing). MyOperator supplies these virtual numbers for you.

• Fixed DID – a dedicated outbound number tied to one MyOperator account; the same number shows on every call you place.

• Shared DID – discontinued. All accounts now use Fixed DIDs only.

• Cost – one Fixed DID is free with any outgoing plan; each additional DID costs ₹1,000 (one-time) + ₹200/month rental.

Why use a Fixed DID?

> Consistent Caller ID builds customer trust and increases answer rates.

• Extra features: A Caller ID can support name display and call-blocking rules, depending on carrier policy.

Activating outbound tools

Call → Outgoing → Click-to-Call → Activate.

1. Choose your Caller ID (Fixed DID).

2. Select the dial method (One-way or Two-way).

Device options:

• Mobile – install the Android/iOS MyOperator Dialer app and sign in.

• Web – use the MyOperator Panel (Web Call).

• CRM – install the Chrome extension or trigger calls via the Click-to-Call API.

3. Method comparison

4. Step-by-step: Click-to-Call

**NOTE – One-way vs Two-way Click-to-Call**      • Two-way: MyOperator first calls you; when you answer, it dials the customer and      bridges the calls.      • One-way: You dial the customer manually; MyOperator tags the call for reporting.      • One-way on **toll-free numbers** is possible **only** if your account has a purchased     Fixed DID.

1. In the Panel, open Call → Outgoing → Click to Call.
2. Enter the customer number in E.164 format (e.g., +91 9876543210).
3. Select Click-to-Call.
4. Choose the device/number MyOperator should ring first (your phone).
5. Click Call. Answer the incoming bridge call; MyOperator then dials the customer and connects you both.

Expected result: status progresses Connecting → Ringing → Connected, and a live call-timer appears.

Alt text: Click-to-Call

Alt text: Handle callbacks for outgoing calls. Go to Call -> Design Callflow -> Advance Setting -> Call Setting -> Callback Duration.

5. Step-by-step: Dialer Application

1. Launch the MyOperator Dialer on your desktop or mobile.
2. Sign in with the same credentials as the Panel.
3. Type the customer number or select a saved contact.
4. (Optional) Choose your outbound caller ID.
5. Press Call. The call flows through the Dialer interface.

Alt text: Dialer Application

6. Step-by-step: Web Call (VoIP)

Requires plan support; ask an admin to enable Web Call if you don’t see it.

1. In the Panel, open Call → Webcall → Turn Webcall Toggle ON.

Alt text: Turn ON the webcall toggle

2. Click on Call on the bottom left + sign
3. Enter the customer number (e.g., +91 9123456780).
4. When prompted, click Allow to grant microphone access.
5. Click Call and speak through your headset; audio stays in the browser tab.

Alt text: Place a Web call

7. When outbound calling WON’T work

• Web Call option hidden → Plan doesn’t include VoIP or permission missing.

• Browser blocks microphone → Click the lock icon, set Microphone: Allow, then reload.

• Click-to-Call fails to connect → Your own device wasn’t reachable or not answered.

• “Insufficient credits” banner → Top up or contact your admin.

• Number rejected → Format it in E.164 (+<country><number>).

• Missed call behaviour → The system automatically retries after 3 minutes (configurable, up to two retries). If the customer calls back the same DID, the call routes to the last agent; after the callback-timeout, it falls back to your IVR.

• Sticky Agent applies only to incoming IVR calls. For outbound calls, the callback window ranges from 15 minutes to 48 hours.

8. Terms for Making Outgoing Calls with MyOperator

• Only transactional calls (order updates, OTPs, service alerts) are allowed.
• Promotional, marketing, robo-dial, or prerecorded messages are strictly forbidden.
• You must have documented opt-in consent from the called party within the last 6 months.
• Outbound calls to DND numbers without consent are prohibited.
• For DND complaints, you must supply opt-in proof within 8 hours; TRAI penalties for UCC violations apply.
• Need bulk or automated outreach? Launch an **Outbound Campaign** (IVR-based or Peer-to-Peer). See “Create an Outbound Campaign” guide.

9. Do I need a separate subscription for outbound call reports in MyOperator?

No. Outbound call reports come with every paid MyOperator plan. What you see in the Reports module depends only on:

• Your plan tier (Compact, Sedan, SUV).

• Your user role (Reports → View permission).

10. Who are the Target Industry to use the outgoing call feature?

Small to midsize businesses, lawyers, doctors, e-commerce sellers, coaching centres, real estate agents, and Businesses calling team (Sales & support) size less than 200

11. Will the DID number be the same for incoming and outgoing calls?

The DID number will not be the same for incoming and outgoing calls. Incoming and outgoing DIDs are different. Incoming calls on the incoming DID will be routed to IVR, while call-backs on the outgoing DID will follow the same DID call-back flow. The process of obtaining the outgoing DID remains unchanged.

12. Troubleshooting

Q: Poor audio on Web Call

A: Close heavy downloads, switch to a wired network/headset.

Q: Does Web Call consume my phone minutes?

A: No. It uses your Internet connection only.

Q: Can I record these calls?

A: Yes—if recording is enabled by plan & policy, it starts automatically.

Q: Can I automate outbound calls?

A: Yes, via Campaigns or the API (plan-dependent).

Q: Why did my outbound call drop exactly at 60 minutes?

A: 60 minutes is the default maximum duration for a single call. Contact Support if you need a higher limit.

Escalate: Still can’t place calls? Contact Support.

13. Advanced setting – DID Fallback

Manage → Campaign → Global Settings → Edit Outbound Settings → toggle **DID Fallback**.

When enabled, MyOperator automatically switches to another DID in your account if the primary DID faces network congestion.

Alt text: Enable/disable DID fallback

Keywords: make a call, outbound call, click-to-call, web call, MyOperator dialer, place call from panel