⚡Quick answer-

You have three options:

1. Click-to-Call (bridges your registered phone).
2. Dialer Application (desktop/mobile app).
3. Web Call (browser-based VoIP, plan-dependent).

When should I use this guide?

Follow these steps whenever you need to reach a customer or prospect directly from the MyOperator interface—whether you prefer your phone, the desktop/mobile dialer, or a browser headset.

1. Prerequisites & plan checks

• You can sign in to the MyOperator Panel.

• Your role has calling permissions

• Your outbound caller ID is verified by an admin.

• Enough call credits remain; VoIP is included in your plan for Web Call.

• Web Call only: stable Internet, supported browser (latest Chrome/Edge/Firefox), microphone permission set to Allow.

2. What is Caller ID (DID)?

A Caller ID lets the person you’re calling see the phone number—sometimes also the name—of the caller before they pick up. In MyOperator, every outbound call originates from a landline number that serves as your Caller ID.

Key points:

• Identification: Helps recipients recognise or screen incoming calls.

• Virtual numbers: In cloud telephony, the technical term for a Caller ID is DID (Direct Inward Dialing). MyOperator supplies these virtual numbers for you.

• Fixed DID – a dedicated outbound number tied to one MyOperator account; the same number shows on every call you place.

• Shared DID – discontinued. All accounts now use Fixed DIDs only.

• Cost – one Fixed DID is free with any outgoing plan; each additional DID costs ₹1,000 (one-time) + ₹200/month rental.

Why use a Fixed DID?

> Consistent Caller ID builds customer trust and increases answer rates.

• Extra features: A Caller ID can support name display and call-blocking rules, depending on carrier policy.

Activating outbound tools

Call → Outgoing → Click-to-Call → Activate.

1. Choose your Caller ID (Fixed DID).

2. Select the dial method (One-way or Two-way).

Device options:

• Mobile – install the Android/iOS MyOperator Dialer app and sign in.

• Web – use the MyOperator Panel (Web Call).

• CRM – install the Chrome extension or trigger calls via the Click-to-Call API.

3. Method comparison

4. Step-by-step: Click-to-Call

**NOTE – One-way vs Two-way Click-to-Call**      • Two-way: MyOperator first calls you; when you answer, it dials the customer and      bridges the calls.      • One-way: You dial the customer manually; MyOperator tags the call for reporting.      • One-way on **toll-free numbers** is possible **only** if your account has a purchased     Fixed DID.

1. In the Panel, open Call → Outgoing → Click to Call.
2. Enter the customer number in E.164 format (e.g., +91 9876543210).
3. Select Click-to-Call.
4. Choose the device/number MyOperator should ring first (your phone).
5. Click Call. Answer the incoming bridge call; MyOperator then dials the customer and connects you both.

Expected result: status progresses Connecting → Ringing → Connected, and a live call-timer appears.

Alt text: Click-to-Call

Alt text: Handle callbacks for outgoing calls. Go to Call -> Design Callflow -> Advance Setting -> Call Setting -> Callback Duration.

5. Step-by-step: Dialer Application

1. Launch the MyOperator Dialer on your desktop or mobile.
2. Sign in with the same credentials as the Panel.
3. Type the customer number or select a saved contact.
4. (Optional) Choose your outbound caller ID.
5. Press Call. The call flows through the Dialer interface.

Alt text: Dialer Application

6. Step-by-step: Web Call (VoIP)

Requires plan support; ask an admin to enable Web Call if you don’t see it.

1. In the Panel, open Call → Webcall → Turn Webcall Toggle ON.

Alt text: Turn ON the webcall toggle

2. Click on Call on the bottom left + sign
3. Enter the customer number (e.g., +91 9123456780).
4. When prompted, click Allow to grant microphone access.
5. Click Call and speak through your headset; audio stays in the browser tab.

Alt text: Place a Web call

7. When outbound calling WON’T work

• Web Call option hidden → Plan doesn’t include VoIP or permission missing.

• Browser blocks microphone → Click the lock icon, set Microphone: Allow, then reload.

• Click-to-Call fails to connect → Your own device wasn’t reachable or not answered.

• “Insufficient credits” banner → Top up or contact your admin.

• Number rejected → Format it in E.164 (+<country><number>).

• Missed call behaviour → The system automatically retries after 3 minutes (configurable, up to two retries). If the customer calls back the same DID, the call routes to the last agent; after the callback-timeout, it falls back to your IVR.

• Sticky Agent applies only to incoming IVR calls. For outbound calls, the callback window ranges from 15 minutes to 48 hours.

8. Terms for Making Outgoing Calls with MyOperator

• Only transactional calls (order updates, OTPs, service alerts) are allowed.
• Promotional, marketing, robo-dial, or prerecorded messages are strictly forbidden.
• You must have documented opt-in consent from the called party within the last 6 months.
• Outbound calls to DND numbers without consent are prohibited.
• For DND complaints, you must supply opt-in proof within 8 hours; TRAI penalties for UCC violations apply.
• Need bulk or automated outreach? Launch an **Outbound Campaign** (IVR-based or Peer-to-Peer). See “Create an Outbound Campaign” guide.

9. Do I need a separate subscription for outbound call reports in MyOperator?

No. Outbound call reports come with every paid MyOperator plan. What you see in the Reports module depends only on:

• Your plan tier (Compact, Sedan, SUV).

• Your user role (Reports → View permission).

10. Who are the Target Industry to use the outgoing call feature?

Small to midsize businesses, lawyers, doctors, e-commerce sellers, coaching centres, real estate agents, and Businesses calling team (Sales & support) size less than 200

11. Troubleshooting

Q: Poor audio on Web Call

A: Close heavy downloads, switch to a wired network/headset.

Q: Does Web Call consume my phone minutes?

A: No. It uses your Internet connection only.

Q: Can I record these calls?

A: Yes—if recording is enabled by plan & policy, it starts automatically.

Q: Can I automate outbound calls?

A: Yes, via Campaigns or the API (plan-dependent).

Q: Why did my outbound call drop exactly at 60 minutes?

A: 60 minutes is the default maximum duration for a single call. Contact Support if you need a higher limit.

Escalate: Still can’t place calls? Contact Support.

12. Advanced setting – DID Fallback

Manage → Campaign → Global Settings → Edit Outbound Settings → toggle **DID Fallback**.

When enabled, MyOperator automatically switches to another DID in your account if the primary DID faces network congestion.

Alt text: Enable/disable DID fallback

Keywords: make a call, outbound call, click-to-call, web call, MyOperator dialer, place call from panel