How does MyOperator check my credit balance when I schedule or run a campaign?

How does MyOperator check my credit balance when I schedule or run a campaign?

⚡Quick answer -

• Credit is checked twice—first at scheduling, then again at execution.

• If you lack credits at either checkpoint, the campaign is blocked instead of sending partial messages.• Recharge any time via Dashboard → Billing → Recharge and then reschedule or re-run the campaign.

When should I use this guide?

Use it before launching any bulk SMS/voice campaign so you understand how the two credit checks work and how to avoid last-minute failures.

1. Two-stage credit-check logic

Stage

System action

User impact

Typical edge case

1. Scheduling

Estimates required credits (audience × template cost) and compares with the current balance.

If insufficient, you see a red warning + “Recharge now” link. Scheduling is blocked.

You recharge later and reschedule.

2. Execution (T-0)

Re-checks the actual balance just before send time.

If insufficient, the entire campaign is cancelled—no partial sends.

Credits were used by another campaign between Stage 1 and Stage 2.

2. Prerequisites & edge cases

• You must have enough message or minute credits to cover the full audience.

• Credits are deducted per template/media type.

• Draft campaigns older than 30 days are auto-deleted, so reschedule after that period.

3. What happens if the check fails

Fail point

System response

Next step

At scheduling

Campaign remains in Draft with status “Insufficient credits.”

Recharge → Edit → Save & Schedule.

At execution

Status changes to “Failed – low balance.”

Recharge → Duplicate campaign → Schedule new run.

Expected outcome after recharge: status “Scheduled” (Stage 1) and “Completed” (Stage 2).

4. Best-practice checklist

☑ Check Dashboard → Billing for balance before creating campaigns.

☑ Enable low-credit email/SMS alerts.

☑ Turn on Auto-recharge (Billing → Auto recharge → Set threshold).

☑ Re-verify balance if you schedule campaigns weeks in advance.

5. When the logic does NOT prevent failure

• If your template is rejected by the carrier after credits are locked, the campaign may fail for compliance reasons, not for balance.

• Credits added after the final execution check will not revive a cancelled campaign—you must reschedule.

6. Why MyOperator Uses Dual Balance Checks?

  • Protects businesses from unexpected failures
  • Ensures predictable billing
  • Avoids partial deductions
  • Maintains WhatsApp policy compliance

Need help? Contact MyOperator Support with the Campaign ID and a screenshot of the error.

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