What does the double green tick (✓✓) in the Campaign column mean in MyOperator?
⚡ Quick answer -
A double green tick (✓✓) beside a campaign name confirms two things at once:
- The campaign passed MyOperator’s compliance checks (template legality, opt-in proof, rate limits).
- The message was delivered to—and read by—the recipient.
Use the tick to trust both compliance status and delivery visibility before you schedule follow-ups or re-targeting.
When should I use this guide?
Refer to these steps if you
(a) launch outbound campaigns,
(b) audit compliance, or
(c) need to filter contacts by delivery/read status to trigger automations.
1. Icon glossary: ✓, ✓✓, ⚠️
Icon | Meaning in the Campaign column |
✓ (single grey tick) | Campaign message sent to provider. |
✓✓ (double green tick) | 1) Compliance-approved and 2) delivered & read by the user. |
⚠️ (warning triangle) | Verification failed or delivery error; see audit log. |
2. How the ✓✓ icon is assigned
Alt-text: Flow diagram—campaign passes compliance, is delivered, read, then UI shows ✓✓.
3. Why it matters
• Verified status – assures you the campaign met legal and platform rules.
• Delivery confirmation – removes guesswork; only unread or failed cases need follow-up.
• Higher engagement – verified campaigns face fewer spam blocks and enjoy stronger open/click rates.
• Auditability – each ✓✓ links to a log entry (who approved, when, and which checks ran).
4. Prerequisites
• Approved messaging template.
• Documented opt-in for every recipient.
• Sending rate within account limits.
• Recipient’s device must support read receipts.
5. Step-by-step: verify the tick & view audit log
Step | Action |
1 | Go to Campaigns › All Campaigns. |
2 | Locate the campaign row. |
3 | Check the Campaign column: icon shows ✓, ✓✓, or ⚠️. |
4 | Click the ✓✓ to open the audit log (modal displays compliance checks, approver, timestamps, and read receipt). |
5 | Filter contacts: Inbox › Filters › Delivery Status › Read (✓✓) to segment for re-targeting. |
Expected result: Audit log opens and confirms both “Compliance: Passed” and “Delivery: Read by user”.
6. Best practices to keep the tick
• Use only platform-approved templates.
• Store opt-in proof (form snapshots, API flags).
• Respect daily send limits.
• Review the audit log after editing any live campaign.
7. When the icon is missing or ⚠️
Situation: No tick or ⚠️ appears.
Impact: Messages may be throttled, blocked, or unseen; compliance status is unknown.
Action: Open the audit log, resolve listed errors (e.g., missing opt-in), and resubmit for verification.
8. Troubleshooting
Symptom | Possible cause | Fix |
No ✓✓ after 10 min | Compliance still running | Refresh after a few minutes. |
Icon stuck at ✓ | Read receipt not received | The recipient may have disabled read receipts. |
⚠️ “Verification failed” | Disallowed wording or missing opt-in | Edit template/contacts, click Re-verify. |
✓✓ vanished after edit | Template changed post-approval | Re-run compliance check. |
Keywords: double green tick, ✓✓ icon, campaign verification, compliance approval, message delivered and read, MyOperator
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