Short answer: There’s no fixed product limit. You can create and manage as many IVRs as your business needs in the MyOperator panel.

When to use multiple IVRs

• Different brands or business units
• Region‑specific menus and languages
• Day/time‑based experiences (weekdays vs weekends, holidays)
• Campaign‑specific routing (sales promos, events)

Create a new IVR (step‑by‑step)

1. Sign in to your MyOperator panel.
2. Open Calls → Design Callflow.
3. Click Create New Callflow.
4. Enter the greeting, add menu options, and set destinations (departments/queues/users).
5. Click Save to Preview and review prompts and paths.
6. Click Publish to activate.

Assign IVRs by number or schedule

• Per number: Map different phone numbers to different IVRs in Numbers/Call Routing.
• By day/time: Use Business Hours/Schedule to activate different IVRs for specific windows.
• By caller intent: Chain menus so an initial IVR routes to specialized sub‑IVRs.

Best practices for many IVRs

• Name clearly: Include brand/region and time window (e.g., “IVR – North – Weekdays 9–6”).
• Keep options consistent: Reuse numbering where possible to reduce caller confusion.
• Centralize shared logic: Put common steps in sub‑flows to avoid duplicate maintenance.
• Version safely: Duplicate an IVR to experiment; publish only after testing.
• Document owners: Record who maintains each IVR to speed up changes.

Verify and test

1. From Preview, send a test call for each IVR.
2. Dial the actual number (if mapped) and try key routes, no‑input, and wrong‑input cases.
3. Check Call Logs for the expected path (e.g., IVR → Sales → Queue → Agent).

Success criteria: The right greeting plays, each option routes correctly, fallbacks work, and after‑hours behavior matches your plan.

Troubleshooting

• Can’t see a new IVR: Ensure you published the flow and have the correct permissions.
• Wrong IVR answers a number: Review Numbers/Call Routing mapping and schedule priorities; resolve overlaps.
• Audio mismatch: Reassign the correct greeting in the IVR node or Audio Library.
• High maintenance overhead: Consolidate shared logic into sub‑flows; standardize prompts and numbering.

FAQs

Does having many IVRs affect billing?
Typically, IVR count does not affect billing; users/seats and telephony usage do. Refer to your contract for specifics.

Is there a performance cap?
Operationally, keep flows organized and avoid excessive nesting; there is no fixed configured limit for number of IVRs.

Can one number use multiple IVRs at different times?
Yes—schedule different IVRs by day/time using Business Hours/Schedule.

Related FAQs

• What is a Multi-level Callflow?
• How can I test an IVR before publishing?
• Can I assign different IVRs based on location?