What are the different types of IVRs I can create?

What are the different types of IVRs I can create?

MyOperator lets you create different types of IVRs (Interactive Voice Response systems) based on your business needs and caller preferences. Below are the most common IVR types you can configure:

đź•’ Time-Based IVR

What it does:
Routes calls based on the time of day or day of the week.

Example:
During business hours (Mon–Fri, 9 AM–6 PM), calls route to your sales team. After hours, callers hear a message like:
"Our office is currently closed. Please leave a voicemail or call us during business hours."

When to use it:
Ideal for businesses with set working hours, holidays, or weekend staffing variations.

đź“Ť Location-Based IVR

What it does:
Plays different IVRs based on the caller's geographic location (city/state).

Example:
A company with branches in Delhi, Bangalore, and Mumbai can auto-route calls:

  • Mumbai callers → Mumbai support team
  • Delhi callers → Delhi branch receptionist

When to use it:
Great for region-specific support, promotions, or decentralized operations.

🧠 Tip: Combine IVRs

You can layer Time- and Location-based IVRs to create advanced routing logic. For example:

  • A caller from Delhi during off-hours hears a regional after-hours message.
  • A Bangalore caller during business hours reaches a local agent directly.

âś… Prerequisites

To use these IVR types, ensure you have:

  • A business phone number set up in MyOperator
  • Regional teams or call routing preferences defined
  • Admin access to the IVR configuration panel

🛠️ How to Set Up an IVR

  1. Go to Dashboard > IVR Settings
  2. Click Create New IVR
  3. Choose the IVR type (Time-based or Location-based)
  4. Upload audio messages or record directly
  5. Assign call routing logic
  6. Click Save & Activate

🎯 How Do I Know It's Working?

Once saved, call your business number and verify:

  • The right greeting plays
  • The call routes to the correct team or branch
  • Call logs reflect your routing logic

🧩 Troubleshooting

Issue

Possible Cause

Solution

IVR not playing

No active rule

Check time/location conditions

Call not routing

Incorrect mapping

Verify destination numbers

Audio missing

File upload failed

Re-upload audio or record again

ℹ️ Need More Help?

If you're unable to configure your IVR, contact MyOperator Support or use the live chat in your dashboard.

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