How to block incoming messages?

How to block incoming messages?

Overview:

If you need to block incoming messages (calls or texts) from specific numbers or sources, MyOperator provides flexible options for both temporary and permanent message blocking.

Methods for Blocking Incoming Messages:

  1. Block a Specific Number:
    • Navigate to Call Logs or SMS Logs in your MyOperator Dashboard.
    • Locate the number you want to block.
    • Click the More Options (⋮) button and select Block Number.
    • Confirm your action.
  2. Outcome: This will block both calls and messages from the selected number across your account.
  3. Block by IVR Route or Department:
    • Go to IVR > Call Flows in the dashboard.
    • Select the department or route you wish to restrict.
    • Disable incoming call forwarding or adjust operating hours to block inputs.
  4. Ideal For: Blocking messages during off-hours or specific routes.
  5. Enable Do Not Disturb (DND) Filters:
    • Navigate to Settings > Compliance in your dashboard.
    • Enable DND Filtering to block incoming promotional messages, in line with TRAI guidelines.

What Happens After Blocking?

  • Blocked Numbers: Calls will no longer be routed to agents, and messages will be blocked.
  • SMS & WhatsApp Responses: No responses will be sent to blocked sources.
  • Logs: Attempts from blocked numbers will still be recorded, labeled as Blocked.

    • Related Articles

    • What is “Incoming SMS” in MyOperator?

      Applies to: MyOperator accounts with GSM SIM-based Virtual Mobile Numbers (VMN) ? Table of Contents Overview When to use Prerequisites How it works (flow) Set up Incoming SMS (steps) View & reply to messages Expected outcome Limitations & behaviors ...

    • Can I view the details of the SMS messages I receive in MyOperator?

      Short answer: Yes. Use Logs → Advanced → Keyword → SMS Received to see incoming SMS with time, sender number, and message content. ? At a glance Item Details Audience Users who need to check incoming SMS records Role/Permission Access to Logs in ...

    • Canned Messages

      Feature Training: Canned Messages 1. Overview What is this feature? Canned Messages is a powerful tool that allows your team to create, manage, and use pre-written messages . It's designed to make your customer conversations faster, more consistent, ...

    • How long does it take for incoming SMSes to appear on the Logs page in MyOperator?

      Short answer: Incoming SMSes received on your Virtual GSM number will appear on the Logs page within 1 minute. This near-real-time update ensures you can quickly monitor and respond to customer messages as they arrive. ? At a glance Item Details ...

    • How to block any callers?

      To block any caller: 1. Login to your MyOperator panel. 2. Click on “Logs” at the top. 3. Choose a particular number and click on “Block caller”. There is a block caller page on manage from where you can unblock, or you can also click on "unblock" ...