Is it necessary to map 2 DIDs with a toll free number? Why?

Is it necessary to map 2 DIDs with a toll free number? Why?

Is it necessary to map 2 DIDs with a toll-free number? Why?

Yes, mapping two Direct Inward Dialing (DID) numbers to a toll-free number is a best practice—and in most cases, required—to ensure uninterrupted call handling.

🔁 Why map two DIDs?

✅ 1. Redundancy

If the primary DID becomes unreachable (e.g., due to technical failure or downtime), the call is automatically routed to the secondary DID. This avoids service disruption.

✅ 2. Failover support

The second DID acts as a backup line if:

  • The first line is busy
  • There’s no response from the primary endpoint
  • A network outage occurs

✅ 3. Load distribution

During high traffic periods, having multiple DIDs allows you to balance call volume more evenly, improving response times and customer satisfaction.

✅ 4. High reliability for toll-free

Since toll-free numbers are often used for support, helplines, or campaign response, ensuring maximum uptime is critical.

📌 Note

  • MyOperator may require two mapped DIDs as part of toll-free provisioning for regulatory and service reliability standards.
  • You can view and manage your DID routing in the MyOperator panel.