Use this guide when you need to store several ways to reach a customer (e.g., work and personal emails, office and mobile numbers) inside MyOperator —without creating duplicate contacts.</details>
Requirement | Why it matters |
Owner or Manager role | Only these roles can edit contacts. |
Web browser: Chrome 96+, Firefox 91+, Edge 96+ | Full feature support. |
Stable internet connection | Prevents data-loss during save. |
Step | Action | Expected Screen |
1 | Log in to your MyOperator panel. | Dashboard loads. |
2 | Click Manage ▸ Contacts. | Contact list appears. |
3 | Select an existing contact or click New Contact. | Edit pane opens. |
4 | In the Email section, click ➕ Add email. | New email field created. |
5 | Repeat for Phone using ➕ Add phone. | Unlimited fields can be added. |
6 | (Optional) Drag ⋮ to reorder or click 🗑️ to delete. | Fields rearranged/removed. |
7 | Click Save. | ✅ “Contact updated successfully” banner. |
Scenario | System Behaviour |
Adding 100+ fields | UI remains responsive; no hard cap. |
Duplicate emails/phones | App warns: “This value already exists in another contact.” |
Bulk import via CSV | Use comma-separated values in the Emails/Phones column. See Import Contacts guide. |
Symptom | Cause | Fix |
“Save failed” banner | Session timeout | Log out & back in; save again. |
Field disappears after save | Browser cache | Hard-refresh (Ctrl + F5) and retry. |
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