📑 Table of Contents

1. What Are the Key Prerequisites for Integration?
2. How Do I Enable Webhooks in MyOperator?
3. How Do I Enable Click-to-Call in MyOperator?
4. Why Is Email Matching Important?
5. Troubleshooting
6. Frequently Asked Questions (FAQs)

1. What Are the Key Prerequisites for Integration?

Before integrating KYLAS CRM with MyOperator, ensure the following conditions are met:

1. Enable Webhooks in MyOperator
2. Enable Click-to-Call in MyOperator
3. Match User Emails between KYLAS CRM and MyOperator

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2. How Do I Enable Webhooks in MyOperator?

To ensure that call data is captured correctly during the integration, you need to enable the following webhooks in MyOperator:

• In-Call Webhook: This must be activated to capture information during incoming calls.
• After-Call Webhook: This must also be enabled to log the complete data after each call.

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3. How Do I Enable Click-to-Call in MyOperator?

To enable Click-to-Call functionality in MyOperator, follow these steps:

1. Go to MyOperator Panel.
2. Navigate to Call > Outgoing > Enable Click-to-Call.
3. Turn on the Click-to-Call feature for the users who will initiate calls directly from KYLAS CRM.

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4. Why Is Email Matching Important?

It is crucial that the email address of each user in KYLAS CRM matches exactly with the corresponding email address in MyOperator. This ensures the following:

• Correct Agent Mapping: Ensures that calls are correctly attributed to the right agent.
• Accurate Call Logging: Ensures that the activities are logged under the appropriate agent and lead.

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5. Troubleshooting

If you encounter issues during the integration process, check the following:

• Webhook Not Triggering:
  Ensure that the In-Call and After-Call webhooks are properly configured and enabled in MyOperator.
• Click-to-Call Not Working:
  Ensure that Click-to-Call is activated for the correct users in MyOperator and that the integration with KYLAS CRM is correctly set up.
• User Email Mismatch:
  Verify that the user email IDs match exactly between KYLAS CRM and MyOperator.

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6. Frequently Asked Questions (FAQs)

Q1. What happens if the email addresses don’t match between KYLAS CRM and MyOperator?

• If the email addresses don’t match, the integration will not correctly map the users, resulting in inaccurate call logs and activity tracking.

Q2. Can I enable Click-to-Call for all users in MyOperator?

• Yes, Click-to-Call can be enabled for all users. However, ensure that only those who need to make calls from KYLAS CRM have the feature activated.

Q3. How do I check if the webhooks are properly configured?

• Verify that the In-Call and After-Call webhooks are listed under API Integration > Webhooks in MyOperator. You can also test the webhooks using tools like Postman.

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📌 Keywords:

KYLAS CRM, MyOperator, integration, Click-to-Call, webhooks, email matching, user sync, call logging, troubleshooting.