Terms for Making Outgoing Calls with MyOperator

Terms for Making Outgoing Calls with MyOperator

This article explains the rules, prerequisites, and compliance requirements for making outbound (transactional) calls through MyOperator. It also covers what is allowed, what is forbidden, how complaints are handled, and how to activate outbound calling for your account.

🔍 Quick Summary

  • âś… Only transactional calls (order updates, OTPs, service alerts) are allowed.
  • ❌ Promotional, marketing, robo-dial, or prerecorded messages are strictly forbidden.
  • âś… You must have documented opt-in consent from the called party within the last 6 months.
  • ❌ Outbound calls to DND numbers without consent are prohibited.

⚠️ Violations can result in immediate blocking of your account and ₹5,00,000 penalty per complaint.

đź“– Key Definitions

Term

Meaning

Customer

Your organisation—the signatory of this agreement.

Called Party

The individual you call via MyOperator.

DND Number

A phone number listed in the National Customer Preference Register (NCPR).

UCC

Unsolicited Commercial Communication—any call/SMS without valid opt-in.

Opt-In Proof

Timestamped record (form, tick-box, double opt-in SMS, etc.) not older than 6 months.

BAN

Billing Account Number that groups your numbers and services under MyOperator.

âś… What You May Do

  1. Place only transactional calls (order updates, OTPs, service alerts).
  2. Display an approved Shared Landline or Purchased DID as caller ID.
  3. Maintain verifiable opt-in logs for every called party (retain ≥ 1 year).
  4. Honour opt-out requests within 24 hours.

❌ What You Must Not Do

Forbidden Action

Legal Basis

Promotional/marketing calls

TCCCPR § 3(3)

Robo-dial or prerecorded audio

TCCCPR § 6(2)

Dial any DND number without opt-in

NCPR rules

Spoof or rotate caller ID to evade blocking

TRAI directives

Exceed TRAI time bands (9 PM – 9 AM local)

TCPR 2025

âš  Complaint & Blocking Workflow

Stage

Timeline

Your Obligation

UCC complaint received

0 h

Outgoing on BAN auto-blocked.

Submit opt-in proof + justification

0–8 h

Email evidence to compliance@myoperator.com.

Verification by MyOperator

8–80 h

Await decision (48–72 h SLA).

Service restoration

After approval

Calls resume; warning issued.

No / invalid proof

After 8 h

Permanent outbound suspension + â‚ą5,00,000 penalty per complaint.

đź“Ś Note: Penalties are billed directly to you. Additional TRAI fines are reimbursable to MyOperator.

âš– Liability & Indemnity

  • You accept full responsibility for every call placed through your BAN.
  • You shall indemnify MyOperator against claims, penalties, or losses arising from your breach.
  • Government-initiated number deactivations are outside MyOperator’s control; restoration is not guaranteed.

đź“ť Activation Checklist

✔ Sign this agreement and upload under Manage › Compliance.
✔ Add users & verify numbers under Manage › Users.
âś” Purchase or map an approved DID.
âś” Submit sample opt-in flow for review (one-time).
âś” Receive Outbound Enabled confirmation email.

📸 [Screenshot Placeholder: Compliance upload page]

âť“ FAQs

Q1. What type of calls are considered transactional?

Transactional calls include order confirmations, delivery alerts, OTPs, service outage notifications, and other non-marketing communications.

Q2. What happens if I call a DND number without opt-in?

Your outbound services will be blocked immediately, and you may face a â‚ą5,00,000 penalty per complaint.

Q3. How long should I store opt-in proof?

At least 1 year, even if the opt-in is only valid for 6 months.

Q4. Can I use prerecorded messages?

No. Automated robo-dialers and prerecorded audio messages are forbidden.

Q5. How do I restore services after a block?

Submit valid opt-in proof within 8 hours to compliance@myoperator.com. If approved, outbound services will be restored.

đź“ž Support

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