Which countries and number types does MyOperator support?

Which countries and number types does MyOperator support?

⚡Quick answer -

MyOperator currently offers local, mobile, and toll-free business numbers in 14 countries. Use the table below to confirm availability, mandatory documents, and key restrictions.

When should I use this guide?

Read this FAQ before you:

• Purchase a new number in the Dashboard.

• Plan marketing campaigns that need local presence or SMS OTP.

• Prepare compliance documents for KYC or Caller-ID (CLI) registration.

Coverage matrix

ISO

Country

Local

Mobile

Toll-free

Special notes

🇮🇳 IN

India

✅

not providing

✅

KYC & outbound-CLI rules apply

🇺🇸 US

United States

✅

—

✅

mobile nos. are no longer being provided

🇬🇧 GB

United Kingdom

✅

✅

TFNs are

also being

provided

Some area codes need local address

🇨🇦 CA

Canada

✅

—

✅

Proof of address may be asked

🇦🇺 AU

Australia

✅

✅

—

Proof of address may be asked

🇦🇹 AT

Austria

✅

—

—

Local presence required

🇮🇹 IT

Italy

✅

—

—

Govt ID & address needed

🇳🇿 NZ

New Zealand

✅

—

—

Region-specific pools

🇵🇭 PH

Philippines

—

✅

—

SIM-registration rules

🇸🇬 SG

Singapore

✅

—

—

Business registration is mandatory and proof of address is required

🇿🇦 ZA

South Africa

✅

—

—

Proof of address and proof of ID required

🇦🇪 AE

United Arab Emirates

✅

—

—

LOI and business registration proof

with address required

(Availability may change by city or prefix. Contact Sales for unlisted regions.)

2. Prerequisites & documents

Required for every purchase

• Registered business name & number (e.g., CIN, LLC, GmbH).

• Authorised signatory ID (passport, national ID, or driver’s licence).

• Proof of address ≤ 3 months old (utility bill, bank statement, lease).

Country-specific extras

Country

Extra document

Why

India

Self-declaration on company letterhead

DoT regulation

UK

Proof of address in same area code

Ofcom rule

UAE

TRA approval letter

Local telecom law

Step-by-step ordering workflow

  1. Go to Dashboard ➜ Numbers ➜ Buy New.
  2. Choose Country, Number Type, and City; click Search.
  3. Select a number and click Reserve (10-min hold).
  4. Upload the documents listed above
  5. Click Submit. Compliance review averages 30 min (max 24 h).
  6. When status shows “Active,” assign the number to a Call-Flow.

4. Edge cases & limitations

• Emergency calls (911/112/999) are not supported.

• Some countries block outbound CLI until government registry approval.

• Port-in requests require an eligibility check from the service provider, then the last generated invoice from the current provider will be required.

Additional documents may also be asked by the provider.

• Call recording & SMS not available on UAE local numbers.

5. Expected results & how to verify activation

After compliance approval:

• The number appears in Dashboard ➜ Numbers with a green “Active” badge.

• Inbound test: Call from an external carrier; IVR should answer in < 6 rings.

• Outbound test: Dial from MyOperator softphone; recipient should see your new CLI.

If any test fails, see Troubleshooting below.

6. Troubleshooting

Issue: “Unknown/Private” shows on outbound CLI

  • Fix: Complete CLI registration (Dashboard ➜ Numbers ➜ Register CLI) and wait for confirmation email.

Issue: Documents rejected

  • Fix: Upload colour scans, ensure address matches the requested locality, and file size < 5 MB.

Issue: Country not listed

  • Fix: Email  support@myoperator.com with country, city, use-case, and expected call volume. We’ll source numbers via partners within 24 h.

Keywords: MyOperator coverage, supported countries, local number, toll-free availability, business phone number, KYC requirements

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