What all information can be updated once the user is added?
Short answer: From Manage → Users → Edit, admins (and permitted roles) can update a user’s profile details, access/role, status, call‑receiving hours, and routing assignments. Some items (e.g., SSO‑managed email/role) may be read‑only based on your setup.
Contents
- Prerequisites
- What you can edit
- What may be restricted or not editable
- Edit a user (step‑by‑step)
- Field rules & examples
- Verify the changes
- Troubleshooting & edge cases
- Get help
- Related articles
Prerequisites
- Permission: Your role allows access to Manage → Users and editing profiles.
- Licensing: Turning Panel Access ON (if available) may consume a licensed seat.
- SSO environments: If SSO is enabled, some identity fields (e.g., login email) may be controlled by your IdP and not editable in MyOperator.
What you can edit
- Profile: Name, Email address, Phone number (primary), Alternate number, Extension
- Access & Role: Panel Access (Pro User vs call‑only), User role (Agent / Supervisor / Admin)
- Status: Active / Inactive
- Availability: Call‑receiving time (time slots / working days)
- Routing: Department / queue assignments (where applicable)
Changes typically apply immediately after Save, but routing/permission updates can take a short moment to propagate.
What may be restricted or not editable
- Login identity (SSO‑managed): Email/role may be read‑only; update them in your identity provider.
- User ID & history: System identifiers, past call logs, and audit history aren’t editable.
- Pending deletion/suspension: Some fields may be locked until status is resolved.
Edit a user (step‑by‑step)
- Sign in to MyOperator.
- Go to Manage → Users.
- Search or scroll to the user and click Edit.
- Update the fields you need (profile, access/role, status, availability, routing).
- Click Save.
Screenshot placeholder
Alt text: Manage → Users page showing the Edit button next to a user.
Field rules & examples
Formats & uniqueness
Phone (E.164): +14155550123 | +919876543210Extension: Must be unique within your account (e.g., 200–399)Email: Must be unique and reachable (used for invites/notifications)Status behavior
Active → User can receive calls (when routing/availability allows) and, if Pro User, sign in.Inactive → User does not ring in queues/IVR; historical data remains.Panel Access (if available)
ON → Pro User: Can access the panel per assigned role/permissions.OFF → Call‑only: Cannot sign in; can still receive calls if routed.Availability (time slots)
Example: Mon–Fri 09:00–18:00; add a second slot for lunch breaks if supported.Verify the changes
- Return to Manage → Users and confirm updated values (e.g., role/status/extension).
- (If routing changed) Place a test call and ensure the user rings according to schedule.
- Check Call Logs to verify the call path (e.g., IVR → Sales Queue → Agent).
Success criteria: The Users table shows the new values and the live call behavior matches your edits.
Troubleshooting & edge cases
- Duplicate email/extension: Use a unique email/extension; resolve conflicts and retry Save.
- No Edit option: You may lack permission; contact an admin.
- SSO mismatch: Update email/role in your IdP and re‑sync; MyOperator fields may be read‑only.
- User not ringing after changes: Ensure department/queue assignment is correct and availability covers current time; confirm status = Active.
- Invite pending: Resend the invite if the user hasn’t activated panel access.
Get help
If edits don’t stick or you see errors, email support@myoperator.co with:
- User name/ID and which fields you tried to change
- Screenshots of the Edit User form and any error messages
- Timestamp and your account name/ID
Related articles
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