You can edit these fields anytime:

• Department name
• Department manager
• Department extension/number
• Department members (add/remove users)
• Department call flow (optional: rules that control how inbound calls are routed)

When to use this

Update department info when teams change managers, extensions are reassigned, or call routing needs to be adjusted.

Prerequisites

• Role: Admin or Department Admin.
• Unique extension: The new extension must not already be in use.
• Licensing: The selected manager must be an active, licensed user.
• Directory sync: If SCIM/HR sync manages membership, edits may be restricted.

How to update a department

1. Go to Admin → Departments.
2. Select the department and click Edit.
3. Update any of the following:
• Name: Enter the display name shown to users.
• Manager: Choose a user to receive manager notifications.
• Extension: Enter an unused extension (e.g., 210).
• Members: Add or remove users from the roster.
• Call flow: Choose or edit a flow (e.g., open hours → ring group → voicemail).
4. Click Save.

Expected result: Changes apply to new calls within ~1 minute. Active calls are not interrupted. An entry is added to the audit log.

Common limitations & errors

• Duplicate extension: “Extension already in use.” Pick a different number.
• Invalid manager: The user must be active and licensed.
• Call flow validation: Ensure at least one reachable destination (e.g., ring group or voicemail).
• Permission denied: Your role may not let you edit members or call flows.

API (optional)

Use the API to update departments programmatically.

What to do next

• Review Business Hours and Holidays in your call flow if routing changed.
• Test by calling the department’s extension to confirm the new flow.

Need help?

If you see permission or validation errors, contact your administrator or reach Support → Create a ticket from the app header.