What are detail logs? How can I view the same for my calls?

What are detail logs? How can I view the same for my calls?

⚡Quick answer -

Detailed Logs show the complete step-by-step journey of each call — including timestamps, routing path, agent handling, call status, and duration.

What are Detailed Logs?

Detailed Logs are in‑depth records for every call made or received via MyOperator. They help you track activity, evaluate agent performance, review customer history, and troubleshoot issues down to each routing step.

Why they matter

  • Operational clarity: See the exact path a call followed (IVR → department → agent).
  • Quality assurance: Confirm ring‑time, status (answered/missed/voicemail/failed), and duration.
  • Compliance & training: Review recordings, notes, and dispositions.
  • Root‑cause analysis: Diagnose not reachable, short rings, or mis‑routes with timestamps.

Before you start (prerequisites)

  1. Sign in to MyOperator with access to Reports/Analytics (or Logs).
  2. Know the date range or caller/agent you’re investigating.
  3. If you need audio, ensure call recording is enabled for that team.

Step‑by‑step: View Detailed Logs

  1. Login to your MyOperator panel
  2. From the left menu, click on Call logs
  3. The list of call logs will appear on the right side
  4. Select the call entry you want to review
  5. Click on “Detail log” at the bottom of the call entry to view the full call details

Filter, search, and export

  • Filter by: Date/time, Department, User/Agent, Call type (inbound/outbound), Status (answered/missed/voicemail/failed).
  • Search by number: Paste a full number (prefer E.164, e.g., +911234567890).
  • Export: Click Export to download CSV for the filtered set. Use it for audits, BI, or reconciliation.
  • Saved views (if available): Save frequent filters (e.g., Last 7 days → Sales → Missed).

Fields you’ll see (definitions)

Field

What it means

Call Date & Time

When the call started (and ended).

Direction

Inbound or Outbound.

Caller / Callee

The external number or your service number.

Department / Flow

The route taken: e.g., IVR → Sales → Ext. 2.

Agent / User

Who handled (or was offered) the call?

Status

Answered, Missed, Voicemail, Failed/Not reachable.

Ring Time

Seconds a phone rang before answering or hopping.

Duration

Total talk time (connected portion).

Recording

Clickable link to audio (if recording is enabled).

Tags / Notes / Disposition

Manual or automated labels and follow‑ups.

What success looks like

  • You can open any call and trace its exact journey in seconds.
  • You can export the subset you filtered for reviews or audits.
  • You can retrieve recordings and dispositions to coach agents and resolve disputes.

Troubleshooting & edge cases

  1. I don’t see Call Logs/Detailed Logs
    • Your role may lack Reports/Analytics access; ask an Admin.
  2. Recording link missing
    • Ensure recording is enabled for that department and user policy.
    • Very recent calls may take a short time to attach the URL. Refresh.
  3. Number search returns nothing
    • Try the full E.164 format or remove spaces/formatting.
  4. Times look off
    • Confirm the time zone in your account/user settings.
  5. Export is slow/large
    • Narrow the date range or export by week/month; older data may be archived.
  6. Investigating misses or not reachable
    • Check ring‑time, agent Availability, and related guides in Related articles below.

Still stuck?
• Contact Support with call IDs, timestamps (IST), and a screenshot of filters used.

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