⚡Quick answer -

Use Reports → Export to download archived logs/notes/users as CSV via email.

Use Logs → Advanced/Criteria to filter for archived items and Unarchive if needed.

For granular investigation, open Logs and click any row to view the Detailed Log (full call journey).

Who this is for

Teams that need to retrieve archived call data, validate compliance/audits, or reconcile usage and outcomes (e.g., Finance, QA, Ops).

Before you start (permissions & prep)

1. Ensure your role has access to Logs and Exports.
2. Decide the date range, departments, and fields you need.
3. Confirm you can receive email from @myoperator.com (export links/attachments arrive there).

Option A: Export archived data from Reports (recommended)

1. Sign in and click Reports (side nav).
2. Choose Exports.
3. Pick the data set: Logs, Notes, or Users.
4. Apply filters (e.g., date range, department, archived).
5. Enter the delivery email and click Export.
6. You’ll receive a CSV of the requested archived data via email.

Alt text: Exporting logs from Reports section

Option B: View archived items inside the Logs screen

1. In Call Logs, open Advanced → Criteria.
2. Set filter Call property = Archived and apply.
3. Select entries and click Export on the top.

Alt text: Exporting archived Calls from call logs

Option C: Download the full call logs history

1. Go to Call logs.
2. Choose Logs, select the date range, and enter an email.
3. Click Export to receive the complete log set for that period as a CSV.

Detailed Log: See the step‑by‑step call journey

The Detailed Log reveals every step of a call: IVR selections, routing path, ring durations, statuses, and agent handling.

How to open

• In Logs, search/filter for the call and click the row to open its detailed view.

When to use

• Troubleshooting escalations, auditing outcomes, or explaining a customer experience end‑to‑end.

What success looks like

• You can export the exact archived dataset needed for audits/finance.
• You can surface archived calls in the UI and unarchive when appropriate.
• You can trace any call’s journey via Detailed Log.

Troubleshooting & edge cases

Export email didn’t arrive
• Check Spam/Junk and allow @myoperator.com.
• Confirm the delivery email is correct; retry the export.

No Exports option in menu
• Your role may lack permissions or UI labels differ. Ask an Admin to grant access.

Archive filter returns nothing
• Widen the date range and ensure you selected Call property = Archived.

Large date ranges are slow
• Break exports into monthly chunks to speed processing.

Need per‑user or per‑department slices
• Apply filters before exporting, or pivot the CSV in your spreadsheet/BI tool.