What are Call Reports in MyOperator and how do I view, analyse, subscribe and schedule them in MyOperator?

What are Call Reports in MyOperator and how do I view, analyse, subscribe and schedule them in MyOperator?

⚡Quick answer-

Call Reports give you visual (line, pie) and tabular summaries of incoming and outgoing calls—daily, weekly, monthly, yearly, or per agent/team—directly in the web panel and via scheduled email/SMS.

When should I use this guide?

Use it whenever you need to track call volume, peak hours, team performance, or compare time periods without downloading raw logs.

1. Prerequisites & access rules

• Role: You must have permission to view Reports

• Time-zone: Set correctly in Settings → Account → Time-zone.

• Data: At least one processed call (inbound or outbound).

• Browser/App: Latest Chrome, Edge, or the MyOperator Android/iOS app.

2. Open Reports & set your date range

  1. Sign in to the MyOperator web panel.
  2. Click Reports in the left navigation.
  3. Choose Today, Yesterday, This week, This month, or Custom from the Date picker.

image.png

Alt text: Navigation to Reports section

  1. Scroll to review the Line graph, Pie chart, and Data table.

Expected result: Accurate totals appear, and the Last updated timestamp reflects recent processing.

image.png

Alt text: Reports overview

3. Understand each chart & metric

• Line graph – Calls over time. Hover to see precise counts; legend clicks isolate specific statuses (e.g., Missed).

• Pie chart – Distribution by call status or by agent/team. Click a slice to filter the table.

• Data table – Drill-down rows containing date, caller number, agent, duration, and tags. Use column sort for quick insights.

4. When do Reports show no data?

• Date range too narrow → extend it or remove Compare

• Filters exclude all calls → click Reset and re-apply.

• Role lacks permission → ask an admin to add Reports: View.

• Recent calls → allow a few minutes; refresh the browser and check Last updated.

5. Exporting and scheduling reports

Action

How

Download CSV/XLSX

Click Export; sample headers: date,time,caller_number,agent,duration_sec,status,tags

Subscribe (email/SMS)

Reports → Subscriptions → Create → pick Daily, set recipients & filters, then Save

Compare periods

Enable Compare to overlay the previous range in the Line graph

6. Subscribe to Daily Call Reports

  1. Sign in to the MyOperator web dashboard.
  2. In the left navigation, click Reports.
  3. On the Reports page, open Settings (left pane).
  4. Under Daily Report Subscription, click Edit.
  5. Choose delivery channels and recipients:
    • Email: Add one or more addresses.
    • SMS: Add one or more mobile numbers in international (E.164) format.
  6. Set the delivery time you want to receive the report.
  7. Click Save to apply your preferences.

image.png

Alt text: Subscribing to daily call reports

7. Troubleshooting

Q: Email not received?

A: Check spam and whitelist noreply@myoperator.com.

Q: Delayed stats?

A: Metrics process every few minutes; refresh and verify Last updated.

Q: What counts as “missed”?

A: Any call not answered before timeout or business-hours routing, per IVR rules.

Escalate: Still blocked? Contact Support

Keywords: MyOperator reports, call analytics, missed vs answered, daily call report, agent performance

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