What are Call Reports in MyOperator and how do I view, analyse, subscribe and schedule them in MyOperator?
⚡Quick answer-
Call Reports give you visual (line, pie) and tabular summaries of incoming and outgoing calls—daily, weekly, monthly, yearly, or per agent/team—directly in the web panel and via scheduled email/SMS.
When should I use this guide?
Use it whenever you need to track call volume, peak hours, team performance, or compare time periods without downloading raw logs.
1. Prerequisites & access rules
• Role: You must have permission to view Reports
• Time-zone: Set correctly in Settings → Account → Time-zone.
• Data: At least one processed call (inbound or outbound).
• Browser/App: Latest Chrome, Edge, or the MyOperator Android/iOS app.
2. Open Reports & set your date range
- Sign in to the MyOperator web panel.
- Click Reports in the left navigation.
- Choose Today, Yesterday, This week, This month, or Custom from the Date picker.
Alt text: Navigation to Reports section
- Scroll to review the Line graph, Pie chart, and Data table.
Expected result: Accurate totals appear, and the Last updated timestamp reflects recent processing.
Alt text: Reports overview
3. Understand each chart & metric
• Line graph – Calls over time. Hover to see precise counts; legend clicks isolate specific statuses (e.g., Missed).
• Pie chart – Distribution by call status or by agent/team. Click a slice to filter the table.
• Data table – Drill-down rows containing date, caller number, agent, duration, and tags. Use column sort for quick insights.
4. When do Reports show no data?
• Date range too narrow → extend it or remove Compare
• Filters exclude all calls → click Reset and re-apply.
• Role lacks permission → ask an admin to add Reports: View.
• Recent calls → allow a few minutes; refresh the browser and check Last updated.
5. Exporting and scheduling reports
Action | How |
Download CSV/XLSX | Click Export; sample headers: |
Subscribe (email/SMS) | Reports → Subscriptions → Create → pick Daily, set recipients & filters, then Save |
Compare periods | Enable Compare to overlay the previous range in the Line graph |
6. Subscribe to Daily Call Reports
- Sign in to the MyOperator web dashboard.
- In the left navigation, click Reports.
- On the Reports page, open Settings (left pane).
- Under Daily Report Subscription, click Edit.
- Choose delivery channels and recipients:
- Email: Add one or more addresses.
- SMS: Add one or more mobile numbers in international (E.164) format.
- Set the delivery time you want to receive the report.
- Click Save to apply your preferences.
Alt text: Subscribing to daily call reports
7. Troubleshooting
Q: Email not received?
A: Check spam and whitelist noreply@myoperator.com.
Q: Delayed stats?
A: Metrics process every few minutes; refresh and verify Last updated.
Q: What counts as “missed”?
A: Any call not answered before timeout or business-hours routing, per IVR rules.
Escalate: Still blocked? Contact Support
Keywords: MyOperator reports, call analytics, missed vs answered, daily call report, agent performance
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