What are the prerequisites for onboarding to WhatsApp?

What are the prerequisites for onboarding to WhatsApp?

To successfully onboard your business to the WhatsApp Business Platform (WABA) via MyOperator, you must meet Meta’s mandatory requirements.
⚠️ Missing any of these may cause delays or outright rejection during onboarding.

✅ Required Setup

Requirement

Why It Matters

Facebook Business Manager (FBM) account

Needed to verify your business identity and link your WABA.

Active website or social media page

Confirms your online presence and brand legitimacy.

Phone number not already linked to WhatsApp

Must not be registered on WhatsApp, WhatsApp Business App, or another WABA. This number will be verified via SMS or voice call.

Business verification documents

FBM requires valid government-issued docs (e.g., GST certificate, incorporation license, PAN) to complete verification.

Business display name

Will be reviewed by Meta to ensure it matches your legal brand identity.

Active MyOperator account with WhatsApp features enabled

Ensures you can send templates (Marketing, Utility, Authentication) and handle incoming chats.

Payment method in FBM (card/bank)

Required for billing once WhatsApp usage begins.

📌 Additional Tips

  • The business name you submit must match the one in FBM and your legal documents.
  • If your number is currently in use on WhatsApp, it must be deleted from the app before onboarding.
  • Use a landline or dedicated business number to avoid conflicts with personal WhatsApp usage.
  • Keep all documents and phone access ready—the OTP verification is time-sensitive.

🧭 Pro Tip

For smoother onboarding, prepare everything in advance:

  • 📄 Legal docs (business certificate, GST, PAN)
  • 🌐 Verified online presence (website or active social page)
  • 📞 A dedicated business number for OTP verification

This ensures your WABA gets approved quickly and avoids repeated rejections.

🔗 Related FAQs

💬 Need Help?

If you’re unsure whether your number or FBM is eligible, contact MyOperator Support for a pre-onboarding check. A specialist can verify your setup and guide you through each step.

✨ With these prerequisites in place, you’re ready for a smooth, compliant onboarding to WhatsApp via MyOperator.

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