Why is WABA onboarding important for MyOperator?

Why is WABA onboarding important for MyOperator?

WABA onboarding is the mandatory process of registering your business with Meta’s WhatsApp Business Platform (WABA) through MyOperator. Without it, you cannot send proactive messages, use approved templates, or run campaigns.

Onboarding ensures your business is verified, compliant, and connected so you can manage both calls and WhatsApp chats from one platform.

✅ Why WABA Onboarding Matters

  • Unlock WhatsApp Business as a second communication channel alongside calls
  • Send transactional, authentication, or marketing templates to customers
  • Stay compliant with Meta’s Business & Commerce policies
  • Manage customer conversations in a unified MyOperator dashboard
  • Apply for the Official Business Account (green tick) after verification

🧭 Step-by-Step: How to Onboard to WABA with MyOperator

  1. Request Setup
    • Contact your MyOperator Account Manager or Support to start onboarding.
    • 📍 Checklist: Receive instructions and MyOperator’s Business Manager ID.
  2. Provide FBM Business Manager ID
    • Path: FBM → Business Settings → Business Info.
    • 📍 Checklist: Share your FBM ID with MyOperator so they can request partner access.
  3. Submit Business Details & Documents
    • Legal name, website, address, and government-issued documents (GST certificate, PAN, incorporation license).
    • 📍 Checklist: Status in FBM changes to “In Review.”
  4. Complete Business Verification in FBM
    • Path: FBM → Security Center → Business Verification.
    • Upload docs, link your website/social profile, and wait 1–3 business days.
    • 📍 Checklist: Status updates to “Verified.”
  5. Submit Display Name for Review
    • Must clearly represent your brand and match your legal docs.
    • No emojis, vague terms, or mismatched names allowed.
    • 📍 Checklist: Status changes to “Approved.”
  6. Add and Verify Phone Number
    • Path: FBM → WhatsApp Accounts → Phone Numbers → Add Number.
    • Verify via SMS or Voice Call OTP (landlines can capture via voicemail).
    • 📍 Checklist: Number shows as “Verified.”
  7. Set Up Billing in FBM
    • Path: FBM → Payment Settings.
    • Add a valid credit card or bank method to enable usage billing.
    • 📍 Checklist: Payment status is active.
  8. Template Creation & Approval
    • Create Utility, Authentication, or Marketing templates via MyOperator dashboard.
    • Meta reviews templates in 1 min–24 hrs.
    • 📍 Checklist: Templates show as “Approved.”
  9. Go Live with Messaging
    • Start sending proactive messages (outside 24h window) and handle customer-initiated chats inside MyOperator.
    • 📍 Checklist: Campaigns, chats, and call logs appear unified in the dashboard.

📊 WABA Onboarding Process Table

Step

What You Do

What You See in FBM/MyOperator

Request Setup

Contact MyOperator

Receive partner request

Provide FBM ID

Share FBM ID

Partner added under FBM → Partners

Submit Docs

Upload GST/PAN/incorporation cert

Status: In Review

Business Verification

FBM → Security Center → Verify

Status: Verified

Display Name Review

Submit brand name

Status: Approved

Phone Number Verification

OTP via SMS/Voice

Number: Verified

Billing Setup

Add card/bank in FBM

Payment: Active

Template Approval

Submit in MyOperator

Status: Approved/Rejected

Go Live

Start messaging

Chats + calls unified in dashboard

🛠️ Prerequisites

  • Facebook Business Manager (FBM) account
  • Business website or active social page
  • Valid legal documentation (GST, PAN, Incorporation)
  • A phone number not linked to any WhatsApp account
  • Active MyOperator account with WhatsApp features enabled

⚠️ Notes & Troubleshooting

  • Common rejections: mismatched legal names, reused phone numbers, or unsupported industries (e.g., gambling, adult).
  • Messaging limits: start at 1,000 unique recipients/day; scale up to 10K, 100K, Unlimited with high quality.
  • Green Tick: Official Business Account is optional and requires a separate application after onboarding.

🔗 Related FAQs

✅ Summary

  • WABA onboarding is required to use WhatsApp Business APIs via MyOperator.
  • Steps include: FBM setup → Business Verification → Display Name Review → Number Verification → Billing → Template Approval.
  • Once complete, your team can manage calls + WhatsApp chats + campaigns in one place.

💬 Need help? Contact MyOperator Support for guided onboarding.

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