What are the requirements for integrating NoPaperForms (NPF) with MyOperator?

What are the requirements for integrating NoPaperForms (NPF) with MyOperator?

✅ Answer:

To integrate NoPaperForms (NPF) with MyOperator, both technical and functional components need to be aligned. Below is a step-by-step guide to the requirements and setup process:

🔧 1. Feature Configuration in MyOperator

Before starting the integration, enable the following in your MyOperator account:

  • ✅ Webhook – In-Call
  • ✅ Webhook – After-Call
  • ✅ Input Node Configuration
  • ✅ Anonymous User ID
  • ✅ OBD/Outgoing Feature (if click-to-call or outbound calling is expected)

🔗 2. URLs to Be Provided by NPF

NPF will share 3 endpoint URLs that need to be configured in your MyOperator webhook settings:

URL Name

Purpose

getCounsellor URL

Determines if a lead is already mapped to a counsellor

ivrCallNotification URL

Sends real-time call alerts to NPF (during call)

ivrCallBackDetails URL

Sends call summary and disposition after the call

3. Credentials Required from MyOperator

Parameter

Where to Find It

API Token

MyOperator Panel → APIs & Webhook → Calling API

Company ID

Same section as above

Secret Key

Same section as above

X-API-Key

Same section as above

Postman Collection

For NPF to test integrations

All credentials should be shared securely with the NPF tech team.