What documents do I need to activate a MyOperator virtual or toll-free number?
⚡Quick answer -
• PAN card is mandatory for every applicant.
• Choose Aadhaar-based eKYC for instant activation, or upload scanned proofs for manual KYC (3–4 h).
• Required ID + address documents vary by business type—see the tables below.
When should I use this guide?
Refer to this guide right before you start the KYC process in the MyOperator dashboard so you can collect the exact documents in advance and avoid re-submission delays.
1. KYC verification methods
Method | What you need | Typical duration | Best for |
Aadhaar-based eKYC | Aadhaar number + OTP on registered mobile+Video KYC PAN card copy. After submission, e-sign on CAF | Minutes | Applicants with Aadhaar who want instant activation |
Manual document upload | Scanned ID & address proofs (see Section 2)+Video KYC+Passport size photo and CAF signed | Upto 6 Hours | Businesses without Aadhaar access |
2. Document checklist by business type
PAN card is mandatory for all. Provide one ID proof + one address proof from the lists below.
Business type | Accepted ID proof(s) | Accepted address proof(s) |
Individual / Proprietor | Aadhaar, Voter ID, Driving Licence, Passport | Electricity, Telephone or Gas bill |
NRI / Merchant Navy / Foreign National | PAN card, Passport | Local utility bill |
Partnership Firm | PAN card, Partnership Deed | Utility bill or stamped rent agreement |
LLP / Pvt Ltd / Public Ltd / PSU | PAN card, Certificate of Incorporation (COI) | Utility bill or stamped rent agreement |
Trust / HUF / Unincorporated Association | PAN card or Trust registration proof | Utility bill or stamped rent agreement |
Banks, Institutional & Foreign Investors | RBI certificate or Foreign Govt. incorporation certificate | Utility bill or stamped rent agreement |
Army / Government Body | Govt-issued ID or authorisation letter | Utility bill or Govt-issued address proof |
3. How to submit your KYC (step-by-step)
- Log in to the MyOperator dashboard.
- Navigate to KYC in the left-hand menu.
- Choose Aadhaar eKYC or Manual Upload.
- For eKYC: a. Enter Aadhaar number → Get OTP → Verify.
- For Manual: a. Click Upload Document for each required field. b. Select files (≤ 5 MB each, clear scans). c. Click Submit.
- Wait for the confirmation email.
Expected outcome: You receive a “KYC approved” email, and your virtual/toll-free number becomes active.
4. Common rejection reasons & fixes
Rejection reason | How to resolve |
Blurry or unreadable scan | Re-scan at 300 dpi, ensure full document is visible. |
Expired document | Upload a current, valid proof. |
ID/address mismatch | Re-submit matching documents or update your records. |
5. Verification workflow diagram
Alt-text: “KYC verification flow for MyOperator numbers”
6. Activation timeline & status updates
• Aadhaar eKYC: minutes → immediate live number.
• Manual KYC: up to 4 h during business hours.
• If re-upload is required, support contacts you within 48 h.
Keywords: MyOperator KYC, virtual number documents, toll-free KYC, Aadhaar eKYC, PAN mandatory
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