To comply with TRAI’s Unsolicited Commercial Communication (UCC) regulations, MyOperator requires specific documents before enabling outbound calls to numbers registered under Do Not Disturb (DND). These documents prove that you have customer consent and a compliant process for storing interaction logs.

🧾 Documents Required

1. For Individuals / Proprietorship Owners

You must submit:

• Workflow description – A detailed outline of how and when calls are triggered (timestamps, triggers, campaign rules).
• Opt-in form screenshot – A sample form where customers give consent (with dummy data: name, phone, signature/equivalent).
• Backend consent log screenshot – Proof showing how opt-in records are stored, including timestamps and registration dates (dummy data acceptable).

2. For Public Sector / LLP Clients

You may submit a simplified compliance declaration instead of detailed audit documents:

• Corporate declaration form containing:
• Basic organizational details
• Assurance of spam-prevention protocols
• Confirmation of adherence to consent-based calling

🕒 What Happens After Submission

1. Submit the required documents to MyOperator’s compliance team.
2. The compliance team reviews your submission.
3. ✅ If approved, outbound DND calling is enabled within 2 working days.

📝 Summary Table

⚠️ Important Notes

• Dummy data is acceptable in screenshots, but formats must reflect real processes.
• All compliance requirements must be cleared before activation.
• Failure to maintain opt-in records may result in suspension of DND outbound calling.

🎯 What You Can Expect

• Full compliance with TRAI’s UCC guidelines.
• Quick activation (≤ 2 days) after document approval.
• Secure, consent-based outbound calling enabled for DND numbers.

🔗 Related FAQs

• Is there an agreement required to activate outbound calling?
• What documents are needed to start a MyOperator account?
• What are the terms for outbound calling services?

📞 Need Help?

For document submission or compliance questions, contact MyOperator Support at support@myoperator.com or via the in-app chat.