⚡Quick answer

• PAN card is mandatory.

• Pick Aadhaar eKYC for near-instant activation (minutes) or upload scans for manual KYC (≈ 3–6 h).

• Virtual Numbers are low-cost, region-friendly lines where callers pay local/STD charges.

• Toll-Free Numbers are national lines that callers dial for free; you absorb per-call cost.

• To buy a Virtual Number: Dashboard → Numbers → Buy New → Virtual Number, then assign it to any destination and save.

• Keep your personal mobile private by using visibility settings, contact-based IVR, or a dedicated virtual/toll-free number.

When should I use this guide?

Use it if you need to:

• submit KYC documents,

• decide between a Virtual and a Toll-Free line, or

• buy and configure a Virtual Number inside MyOperator.

1. KYC verification methods

2. Document checklist by business type

PAN card is mandatory for every applicant. Provide one ID proof + one address proof.

3. Step-by-step: submit your KYC

(Choose Online –-GST or Aadhaar– or Offline –sales-assisted–. All paths end with the CAF e-signature.)

3.1 Online KYC (self-service)

3.1.1 Common 3-step flow

3.1.2 GST-based authentication (default)

• Enter the 15-digit GSTIN → receive OTP on the GST-registered mobile → verify.

• PAN details are auto-extracted from the GST data.

3.1.3 Aadhaar-based authentication

1. Upload front & back images of the Aadhaar card (jpg/jpeg/png/HEIC ≤ 2.5 MB each).
2. If your signup mobile already matches the Aadhaar mobile, proceed; otherwise enter the Aadhaar-linked mobile and verify via OTP.
3. Verify PAN either by uploading a PAN image (≤ 2.5 MB) or by securely fetching it from DigiLocker.

3.2 Offline KYC (sales-assisted)

Use only when the customer cannot receive OTPs.

1. The agent enters the Billing Account No.
2. Agent uploads: 
1. 1 × POC ID (Aadhaar / Voter ID / DL / Passport)
2. 2 × Business docs (PAN, GST certificate, or COI) 
3. Passport-size photo of POC
4. Email-ownership screenshot (if signup used a personal email)
3. System raises a Qntrl ticket and emails an unsigned CAF to the customer.
4. Customer prints, signs, and returns the CAF; agent uploads the signed copy.
5. Tech Support reviews: Accepted → KYC complete | Rejected → restart online or offline flow. (Offline KYC cannot start if Online KYC is already in progress; no demo number is auto-assigned.)

Expected outcome

You receive a “KYC approved” email (within 2 business days for online, after review for offline), and your virtual or toll-free number goes live with all purchased features.

4. Activation timelines & status updates

• Aadhaar eKYC: minutes → immediate live number.

• Manual KYC: up to 4–6 h during business hours.

• If a re-upload is required, Support contacts you within 48 h.

5. Common rejection reasons & how to fix them

6. Virtual vs Toll-Free: feature comparison

7. Decision checklist: Which line should I choose?

✅ Pick a Virtual Number if

• You operate mainly in one region.

• Budget sensitivity is high.

• Free calling is not a customer priority.

✅ Pick Toll-Free Number if

• You run a national campaign or 24 × 7 helpline.

• You want to remove cost barriers for callers.

• Brand perception and call-volume growth are top goals.

8. Buying & assigning a Virtual Number

1. Log in to your MyOperator panel.
2. Numbers → Buy New.
3. Select Virtual Number → choose country and area/series.
4. Assign the number to a destination (extension, ring group, department, or IVR).
5. (Optional) Toggle Use as Outbound Caller ID if your plan allows.
6. Click Save. The system auto-tests routing and shows a green success banner.

9. Pricing & availability (Virtual Numbers)

• Free standard numbers: often no acquisition cost (plan/rental rules apply).

• Vanity/premium numbers: priced by pattern, region, and scarcity; can range from a few thousand INR up to several lakhs.

• Availability: the Buy New screen shows current series, categories, and any acquisition cost before you confirm.

Need help choosing a number?

Tell Support your preferred pattern/series and state/circle. They’ll share available options and exact cost (if vanity) or a free standard alternative when available.

10. When each option is NOT ideal

• A virtual number may fall short when you need nationwide reach or zero-cost dialling.

• A toll-free number may strain budgets if per-call charges spike during heavy campaigns.

• Virtual numbers depend on internet-based routing; if your office relies solely on PSTN, they may not suit you.

• Certain government-issued emergency lines cannot use virtual numbers.

11. Keeping your personal number private

• Use a Virtual Number instead of sharing your personal mobile.

• Configure contact-based IVR on a toll-free line to accept calls only from registered customers.

• When adding contacts, set visibility to Only Me.

• Limit sharing: give your personal number only to trusted contacts.

• Use business messaging accounts to chat without revealing your personal number.

12. Troubleshooting & edge cases

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