What is a filter?

What is a filter?

Why use filters?
Filters let you instantly isolate Missed, Connected, or SMS entries so you don’t wade through thousands of calls.

Before you start

Requirement

Why it matters

Admin or owner role

Only these roles can see full logs.

Desktop browser

Mobile app filtering works differently (see Mobile filters below).

URL

https://app.myoperator.com/logs – copy-paste to open Logs directly.

Step-by-step (Desktop)

  1. Sign in to your MyOperator dashboard.
  2. Click Logs in the top navigation bar.
  3. In the left panel, locate Filter.
  4. Choose one option:
    • Missed – shows unanswered calls.
    • Connected – shows answered calls.
    • SMS – shows sent/received texts.
  5. The log table refreshes. A status pill (Missed, Connected, or SMS) appears above the table to confirm the active filter.

image.png

Expected result

You should see only the rows that match the filter you selected. Totals update in the top-right corner.

Mobile filters

  1. Open the MyOperator mobile app.
  2. Tap Menu › Logs.
  3. Tap the filter icon (🔍).
  4. Pick Missed, Connected, or SMS → tap Apply.

Edge cases & limitations

  • Filters do not stack; selecting a new filter clears the previous one.
  • Logs older than 365 days are archived and won’t appear.
  • Large exports (>50 MB) ignore filters—export full logs, then filter in Excel.

Troubleshooting

Symptom

Resolution

Table stays blank

Check date range (top-right). Set it to All Time.

Filter list missing

Verify you are in Logs, not Reports.

Mobile app shows “No data”

Pull to refresh; ensure cellular/Wi-Fi is active.

What’s next?

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