How to filter call logs in the MyOperator web app

Use Advanced Filters to quickly slice your call logs—for example, “connected calls via IVR on a specific date and time”—without scrolling through every entry.

When to use Advanced Filters

Use filters to:

• Find calls handled by IVR, a particular agent, or a specific department/number.
• Narrow results by date/time range, call status (missed, connected), direction (inbound/outbound), or duration.

Prerequisites

• You’re signed in to your MyOperator dashboard with access to Logs.
• Your account has permission to view the call data you want to filter.

Steps

1. Open Logs
   In the top navigation of the dashboard, click Logs.
2. Open Advanced Filters
   In the left panel, click Advanced.
3. Choose filter conditions
• In the search box, type a keyword (e.g., IVR, agent name, number), or pick from the available filter chips (e.g., Status, Source, Direction, Agent, Duration).
• Example for “connected IVR calls on a date/time”:
• Source: IVR
• Status: Connected
• Date & Time: set Start and End
• Duration: optional (e.g., > 00:30 for calls longer than 30 seconds)
4. Apply the filter
   Click Apply to update the list instantly.
5. (Optional) Save the filter
   Click Save, give it a clear name (e.g., IVR • Connected • 20 Aug 2025), then Save. You can reuse it later from Saved Filters.

Expected result

• The Logs table refreshes to show only calls that match your conditions.
• A summary (count of results) appears above the table so you can confirm the filter worked.