What is an advanced filter?

What is an advanced filter?

When should I use an Advanced Filter?

Create an Advanced Filter when the built-in quick filters (Today, Missed Calls, etc.) don’t answer a specific reporting question—e.g., “All inbound IVR calls from Mumbai last week that lasted < 30 sec.”

Prerequisites

  • Role: Admin or Supervisor
  • Plan: Standard or above
  • Browser: Chrome 109+ or Edge 109+ (mobile steps follow)

Steps

#

Action

Expected result

1

Sign in at app.myoperator.com → Logs.

Logs page opens.

2

Click Advanced ▾ above the log table.

Advanced Filter panel slides in.

3

Choose parameters. Example: Call Type = Inbound``Duration < 30 sec``City = Mumbai

Matching calls appear instantly.

4

Click Save to List.

Save Filter dialog appears.

5

Name the filter (e.g., Short Mumbai IVR) → Save.

Success toast: “Filter saved.”

Copy-paste shortcut
Direct URL pattern:
https://app.myoperator.com/logs?filter=<FILTER_ID>

Result

Your new filter is now listed under Logs ▸ Filter List and is shareable via URL or CSV export.

Troubleshooting & Edge Cases

Symptom

Cause

Fix

Save button disabled

No field selected

Choose at least one parameter.

“Filter list full”

Plan limit (20) reached

Delete an unused filter or upgrade.

Calls missing

Filtered out by Call Status

Clear Status field.

Next steps

  • Edit or delete a filter: Filter List ▸ ⋯ Options.
  • Need more than 20 filters? Contact Support → Logs & Reports queue.

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