Music on hold is played only when the call is getting connected to the user under the department. It replaces the ringtone, which is played till the call is answered.
In the case of transferring the call to any other user/department, a default hold music is played, which is universal for all MyOperator accounts.
⚡Quick answer - Music on Hold (MOH) replaces the default ringback tone with your own audio while MyOperator is connecting a caller to an agent or queue. You can upload any licensed .mp3 file and assign it to each department/flow in less than five ...
You can upload a custom audio file to play as hold music during calls routed through your MyOperator call flow. Here’s how to do it: Before You Begin File format: .mp3 or .wav only Max file size: 5 MB You must have Admin access to edit call flows ...
1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Advance setting” from the left pane. 4. Click on "Edit" for selected call flow. 5. Enable Music on hold. 6. Enter ...
This article helps you decide and guides you through setup in less than 10 minutes. When to Use Each Strategy Scenario Recommended Routing Why Fewer than 20 daily calls, named account owners Serial Ensures high‑touch agents answer first. 20‑100 calls ...
Short answer: No. Callers navigating the IVR (Interactive Voice Response) cannot transfer a call themselves. Transfers can only be performed by your organization’s agents after they answer the call. What does the IVR do (and not do)? The IVR is a ...