Where should I upload sound to be played while user is on hold?
1. Login to your MyOperator panel and click on “Manage” at the top.
2. In the settings section click on “Design Callflow”.
3. Click on “Advance setting” from the left pane.
4. Click on "Edit" for selected call flow.
5. Enable Music on hold.
6. Enter the Repeat menu.
7. Transfer the call to any one of the Users in case of wrong input.
8. Set the call recording.
9. And Save.
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Where should I upload sound to be played while user is on hold?
You can upload a custom audio file to play as hold music during calls routed through your MyOperator call flow. Here’s how to do it: Before You Begin File format: .mp3 or .wav only Max file size: 5 MB You must have Admin access to edit call flows ...What is music on hold?
Music on hold is played only when the call is getting connected to the user under the department. It replaces the ringtone, which is played till the call is answered. In the case of transferring the call to any other user/department, a default hold ...How do I upload a sound file to the MyOperator Audio Library?
Quick answer: Log in ➜ Call » Settings » Design Callflow » Audio Library ➜ + Add files ➜ Choose an MP3/WAV under 5 MB ➜ Upload. Done! 1 — When & Why to Use Use the Audio Library to store welcome greetings, IVR menus, hold music, and any other custom ...What is Music on Hold in MyOperator and how do I enable custom MOH per department?
⚡Quick answer - Music on Hold (MOH) replaces the default ringback tone with your own audio while MyOperator is connecting a caller to an agent or queue. You can upload any licensed .mp3 file and assign it to each department/flow in less than five ...What’s the quickest way to upload or replace IVR sound files in MyOperator?
⚡Quick answer- • Go to Dashboard → Calls → Design call flow → Audio library → Add files → Upload (.mp3 ≤ 5 MB) → Save. • Changes take effect instantly—test by dialling the IVR number. When should I use this guide? Use it whenever you need to ...