What does the Call Availability toggle do in MyOperator and how do I change my status?
⚡Quick answer -
Call Availability controls whether you are included in inbound IVR / queue routing. Toggle it to On (Available) when you can take calls and to Off (Away) when you are busy. Changes take effect within seconds.
When should I use this guide?
Read this if you need to pause or resume incoming calls—e.g., during breaks or meetings—without affecting other agents.
1. Prerequisites
Requirement | Why it matters |
Role: Agent, Manager, or Admin | Only these roles see the toggle |
Interface: Web Panel (desktop) | Feature is web-only |
Browser: Chrome, Edge, Firefox | Tested browsers |
2. Available vs Away (what each status means)
Toggle shows | Do you receive IVR / queue calls? | Typical use case |
On (green) | ✅ Yes | Ready for work |
Off / Away (grey) | ❌ No | Breaks, meetings |
Routing continues to other agents or to the queue’s fallback (next agent, voicemail, etc.).
Watch the video walkthrough
3. Step-by-step: change your status
- Log in to MyOperator Web Panel.
Alt text: MyOperator panel
- Click your Account icon (top-right).
Alt text: Click on Account
- Locate Call Availability.
Alt text: Finding call availability toggle
- Toggle On (green) or Off (Away).
Alt-text: Toggle ON or AWAY
4. Success checklist
✓ Toggle colour updates instantly.
✓ Your status badge shows Available or Away.
✓ Test call routes (or don’t) to you as expected.
5. Change your Call-Availability status via Public API
5.1 Prerequisites
Item | Where to find it | Notes |
API token | MyOperator → Settings → API Tokens | Copy the full string—keep it secret. |
UUID (User ID) | MyOperator → Manage → Users → Print | The |
Role right | Agent, Manager, or Admin | Same roles that can use the UI toggle. |
5.2 Endpoint reference
Field | Value |
Method | POST |
URL |
|
Header |
|
Header |
|
Body parameter |
|
State mapping |
|
6. Edge cases & limits
• UI refresh delay: 1-2 min during peak load.
• Admin “Pause” overrides your toggle.
• Browser tab must stay logged in; status reverts to Away after 8 h of inactivity (auto-logout).
7. When the toggle won’t stop calls
- Direct transfers target you explicitly.
- Ring groups marked Always include ignore individual Away status.
- Callbacks scheduled to your extension bypass the queue.
8. Troubleshooting & escalation
Issue | Quick fix |
Still get calls on Away | Check if they are direct transfers |
Cannot see toggle | Ask Admin to confirm Agent → Set Availability right |
Status stuck on Away | Hard-refresh browser; re-login |
Copy-paste escalation template:
Subject: Call-Availability toggle not updating
User: <Your Name / UID>
Issue: Toggled to Away but still receiving queue calls
Time observed: <HH:MM TZ>
Please investigate.
Keywords: call availability, agent status, away toggle, receive calls, MyOperator
Related Articles
If an agent opts out of receiving a call, can they receive direct extension calls?
⚡Quick Answer - No. When an agent sets their Availability status to Opt Out, all inbound calls—including those dialled through the agent’s personal extension—are blocked for that agent. When to Use This Guide Use these steps if you: Need certain ...What is a Sticky Agent and what happens if a Sticky Agent turns Call Availability Off in MyOperator?
⚡Quick answer - Sticky Agent ensures that when a customer calls multiple times, they are connected to the same agent who handled their previous call (within a set time frame). This continuity improves customer experience, reduces repeated ...What is "call status: Not reachable" in MyOperator, and how do I solve this?
⚡Quick answer - Not reachable” means the system tried to connect the call (to an agent or customer), but the mobile/phone network couldn’t complete the call—typically because the phone was switched off, out of coverage, or temporarily unavailable. ...How do I view and filter Call Reports in MyOperator?
⚡Quick answer - Open Web Panel → Reports to visualise call volume, answer rate, and on-call time. Adjust filters (date, grouping, call type) at the top to get the metrics you need. A summary view is also available in the mobile app. When should I use ...How do I set multiple call-availability time slots for a user in MyOperator?
⚡Quick answer: Yes. You can add multiple availability windows to a user so they only receive routed calls during those times. When should I use this guide? Use it when you need a single user to receive routed calls only during specific windows—e.g., ...