What is the difference between a “Multi-Level” IVR and “Multiple” IVRs?

What is the difference between a “Multi-Level” IVR and “Multiple” IVRs?


Multiple IVRs 
Multi-level IVRs
Multiple IVRs are when you create several IVRs for specific requirements based on time, days,contacts, locations etc.





A multi-level IVR is one wherein your IVR has several levels. For example, if your IVR has three departments : HR, sales and support then, your IVR is a Multi-level IVR with 3 levels.




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