What is the difference between a “Multi-Level” IVR and “Multiple” IVRs?

Multiple IVRs	Multi-level IVRs
Multiple IVRs are when you create several IVRs for specific requirements based on time, days,contacts, locations etc.	A multi-level IVR is one wherein your IVR has several levels. For example, if your IVR has three departments : HR, sales and support then, your IVR is a Multi-level IVR with 3 levels.

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• What is the difference between a “Multi-Level” IVR and “Multiple” IVRs?

  Short answer: A multi‑level IVR is one call flow with sub‑menus under the main menu (e.g., 1 → Sales → 1 New Orders / 2 Existing Orders). Multiple IVRs are separate call flows that activate under different entry conditions (different numbers, ...

• What is the difference between a “Multi-Level” IVR and having “Multiple” IVRs and how to configure them in MyOperator?

  ⚡Quick answer - Multi-Level IVR = one IVR tree with nested menus under a single phone number. Multiple IVRs = several independent IVR flows, each tied to a different number, schedule, or campaign. Choose Multi-Level if you want layered navigation on ...

• How can I create a Multi-level IVR?

  Short answer: Build a top‑level IVR menu, then add a Menu block under each option to create sub‑menus (Level 2, Level 3, etc.). Connect each final path to a destination (queue, user, or voicemail), set repeat/timeout behavior, and publish. When to ...

• How can I create a Multi-level IVR?

  A multi-level IVR is one wherein your IVR has several levels. For example, if your IVR has three departments : HR, sales and support then, your IVR is a Multi-level IVR with 3 levels.

• How many IVRs can I set?

  Short answer: There’s no fixed product limit. You can create and manage as many IVRs as your business needs in the MyOperator panel. When to use multiple IVRs Different brands or business units Region‑specific menus and languages Day/time‑based ...