What is the difference between conference calling and call transferring?

What is the difference between conference calling and call transferring?

Conference calling: It involves a conversation between more than 2 people simultaneously. For example, consider this- There are 3 callers: A, B and C. When all the 3 callers are connected on one call simultaneously, then it is referred to as a conference call.

Call transferring: It involves transferring calls from one person to another by dialing an extension number. For example, consider this- There is one customer A and 2 agents X and Y. If customer A calls agent X, and agent X transfers the call to agent Y then, this entire process is referred to as a live call transfer. 
    • Related Articles

    • What’s the difference between conference calling and call transferring?

      ⚡Quick answer - Conference calling connects three or more people on the same live call. Everyone stays on the call together. Call transferring moves an ongoing call from one user to another user or department. After the transfer completes and you ...
    • How to make outgoing calls via MyOperator (Click to call and Dialer app)

      MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...
    • Can a customer who is calling on the IVR transfer a call?

      Short answer: No. Callers navigating the IVR (Interactive Voice Response) cannot transfer a call themselves. Transfers can only be performed by your organization’s agents after they answer the call. What does the IVR do (and not do)? The IVR is a ...
    • Can a customer calling on the IVR transfer a call?

      ⚡Quick answer - No. Callers who dial your Interactive Voice Response (IVR) menu cannot transfer calls. The call-transfer feature is reserved for authorised agents within your organisation. When should I use this guide? Share this article whenever a ...
    • How are country calling codes and rates mapped for customers?

      WhatsApp applies country calling codes and network prefixes to decide which per-minute rate applies for outbound voice calls. This ensures accurate and transparent billing across regions. ? DOWNLOAD THE MAPPING FILE ? Download ...