What is the difference between Incoming and outgoing calls components?
We have broadly categorized the two components as incoming and outgoing so bifurcate the issues and explain to clients which type of service is impacted.
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How to make outgoing calls via MyOperator (Click to call and Dialer app)
MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...
What happens during incoming calls & outgoing call in the LeadSquared CRM integration?
Incoming Calls: Popup notification will appear on the agent’s screen Lead will be created if no lead exists Activity will be created under the lead Outgoing Calls: Popup notification will appear on the agent’s screen Activity will be created under ...
How does MyOperator handle leads and activities for incoming, outgoing calls and Click2Call in Zoho CRM?
For incoming calls, MyOperator searches for leads in Zoho CRM using the customer's phone number. If the lead doesn't exist, it adds the lead and activity in CRM. If the lead exists, it adds the activity and tags the existing lead. For outgoing calls, ...
What is the default duration of incoming/outgoing calls? How can I increase this limit?
The default duration of any incoming/outgoing calls is 60 minutes for all paid services. After this limit, calls will be disconnected automatically. If you need to increase or decrease the limit, contact your account manager. Or write to us at ...
How does the logic for handling incoming/outgoing calls work with FreshSales Integration?
Incoming / Outgoing Calls MyOperator will search for a contact in FreshSales CRM with the customer's phone number. Contact doesn’t exist: MyOperator will add the contact and activity in the CRM Contact Exists: Myoperator will add the activity and tag ...