What is the difference between Incoming and outgoing calls components?

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• What’s the difference between Incoming Calls and Outgoing Calls components in MyOperator?

  Short answer: Incoming Calls = customers call you (via your DIDs/IVR) → routing to agents/queues. Outgoing Calls = your team calls customers (manual dial, click-to-call, autodialer). They’re tracked and reported separately so you can isolate issues ...

• How to make outgoing calls via MyOperator (Click to call and Dialer app)

  MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...

• What is the default duration of incoming/outgoing calls? How can I increase this limit?

  Applies to: Admins/Owners, Supervisors Outcome: Know the default per-call limit, how it behaves on paid vs trial accounts, how to verify in logs, and how to request a change. Defaults (per call) Paid accounts: 60 minutes max per call. When the cap is ...

• What happens during incoming calls & outgoing call in the LeadSquared CRM integration?

  Incoming Calls: Popup notification will appear on the agent’s screen Lead will be created if no lead exists Activity will be created under the lead Outgoing Calls: Popup notification will appear on the agent’s screen Activity will be created under ...

• How does MyOperator handle leads and activities for incoming, outgoing calls and Click2Call in Zoho CRM?

  For incoming calls, MyOperator searches for leads in Zoho CRM using the customer's phone number. If the lead doesn't exist, it adds the lead and activity in CRM. If the lead exists, it adds the activity and tags the existing lead. For outgoing calls, ...